Aug 4, 2020
Google Photos not saving all of my Partner's shared photos
It's been like this for over a month now where only 100k photos have moved over.
There are a ton that are visible when I go into the partner accounts' photos and I can manually save them but they're completely random.
None of the photos I'm talking about are archived or in the trash. They are also not in any special folders or in any location that should be inaccessible.
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Hello delta singh,
There are some classes of photos not deemed as 'owned' by donor account.
Photos orignating in account A and shared to account B are not available to be shared back to account A
Photos Added to library from shared albums may also be excluded
Google do not provide user support so it will be up to you and me to experiment to find a reason to add to the list.
The first thing you need to do is to locate a photo in your partner's account which is not showing and look at the (i)nfo page to see where it originated to see if we can work out a pattern. Example visible online->
Product Expert Alumni Paolo Amoroso recommended this
- Go to Gmail
- Compose
- tap the paperclip-> Attach file
- Browse files in Photos and the photos count gives an accurate number.
- Archived items are excluded
Original Poster Delta Singh marked this as an answer
All Replies (10)
Aug 5, 2020
Hello delta singh,
There are some classes of photos not deemed as 'owned' by donor account.
Photos orignating in account A and shared to account B are not available to be shared back to account A
Photos Added to library from shared albums may also be excluded
Google do not provide user support so it will be up to you and me to experiment to find a reason to add to the list.
The first thing you need to do is to locate a photo in your partner's account which is not showing and look at the (i)nfo page to see where it originated to see if we can work out a pattern. Example visible online->
Product Expert Alumni Paolo Amoroso recommended this
Aug 6, 2020
I did what you suggested. I went to a few photos in my old account (that has all the photos).
It appears like so:
Old account
New account
Surprisingly so this is the same photo. On my old account there was a duplicate, on the new account, only one photo is saved with no duplicates.
I'm trying to see if this is the pattern but you can imagine trying to sift through almost 200k photos it isn't practical.
If there is a duplicate finder within Google Photos that's probably the only way for me to narrow this down.
Aug 6, 2020
I find it hard to believe that out of 170k photos, 70k are duplicates.
I'm going to try going through as many as I can, hopefully some pattern emerges.
Google's lack of support is not helpful at all
Aug 6, 2020
- Go to Gmail
- Compose
- tap the paperclip-> Attach file
- Browse files in Photos and the photos count gives an accurate number.
- Archived items are excluded
Original Poster Delta Singh marked this as an answer
Aug 6, 2020
I followed your instructions but unfortunately there is no counter displayed.
Aug 6, 2020
I did the math. The difference between the accounts are 525 photos.
Realistically, it is possible that those are duplicates, in my opinion (unless you have a better explanation).
Aug 6, 2020
Now I can finally get rid of my old account completely.
Thank you so much for helping me out.