Apr 8, 2019
Missing albums
Some of the albums that are still there have lost lots of pictures.
I have signed out of my account and signed back in, didn't help.
I can't delete the photos app, not possible on my device (Samsung Galaxy Tab A, Android 8.0)
Any ideas how to get the lost albums and the pictures missing in the remaining albums back?
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Apr 9, 2019
I have restored the syncing of my computer out of the trash in Google drive. The pictures I thought I have lost in Google photos are coming back. I guess it will take a little while until they are fully restored.
I also noticed that some of the albums are coming back and some of the still existing albums are filling up with pictures.
I guess the lesson to be learned here is, don't mess with syncing 😉
Thank you very much for your time and support.
Product Expert Alumni Paolo Amoroso recommended this
All Replies (27)
Hi Bernd,
Oct 24, 2019
"Hi Paolo I should retrieve the photos definitively deleted from the trash made in August 2019."
Sorry Antonio, but once deleted from trash the photos can not be restored.
Oct 31, 2019
Im on Pixel XL (the original Pixel) running Android 10. I had created a couple of Albums on the device a couple of years back and used them to keep pictures that i didn't want to delete when i did a backup.
I was in need of one of these Album recently and when i accessed it, there was one picture in the album that used to have at least 20 very important pictures. I'm not sure since when i'm missing these pictures as i don't look at this album on a regular basis.
The other album (which i access even less) is completely gone. I when and looked for it today after reading all these comments (when searching for an answer to the missing pictures).
In short: A complete Album and all but one pic from the other Album are gone. Nothing online (photos.google.com) or in trash. And these were important pictures that i cannot replace :(.
Thanks in advance for your assistance!
Last edited Nov 1, 2019
Nov 14, 2019
Dec 10, 2019
Last edited Dec 10, 2019
Dec 21, 2019
Dec 22, 2019
"All of the albums I created on my iPhone are gone but they are on Chrome. Why aren’t they still on my phone"
- When you see these albums in https://photos.google.com/albums in Chrome, you should also see them under the "Albums" tab in Google Photos on any other device, when you are signed in to the same account.
- On a mobile device you can add an account and switch between accounts without having to sign in again each time. Check to which account you are connected. Click on the actual account:
- On my wife's iPad it is on top of the main menu (3 lines).
- On my Android it's at the right side in the search bar ....
Dec 22, 2019
"All my photos from gallery are in Google photos but they are not showing in respective albums as they were in gallery. What is the problem?
The problem is that the Google Photos team thinks that their so-called Artificial Intelligence will do the job for you. "Backup & sync" just uploads the photos to the library (under "Photos"). You must add them to albums manually.
The best way to do so is in my opinion:
- Let "Backup & sync" upload them to the library
- Once in a while select them, for example in the "Device album" on the mobile device, and add them to an album. They will not upload again (if already uploaded) but will be added to the album.
Dec 22, 2019
Jan 12, 2020
Feb 4, 2020
Oh, here we go, I have found the album on my phone under sharing. I had to select 'show in albums' from the ... button in the top right hand corner.
Um, I've fixed it myself. I hope this will help others with the same issue as I just had. :)
Feb 4, 2020
"I have found the album on my phone under sharing. I had to select 'show in albums' from the ... button in the top right hand corner."
Thanks for letting us know, and glad you solved your issue.
Just a bit more info:
- When you "join" an album shared with you it will appear in https://photos.google.com/sharing
You can use 3-dots > Show in albums" to see it also in https://photos.google.com/albums together with your own albums, but you cannot search for it like for your own albums. Ctrl+F may work. - When you are the owner of the album it automatically does appear in https://photos.google.com/albums, but you can "hide" it: 3-dots > Hide from albums ONLY when "Share" is activated, and it thus also appears in https://photos.google.com/sharing