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10/7/19
I didn’t recieve my album. 0 Recommended Answers 13 Replies 2 Upvotes
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I didn’t recieve my photo album wich I paid and order in month of august. Whats next
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10/8/19
If you want to know when your photo book should arrive, check your tracking information and estimated delivery date.
  1. On your computer, open photos.google.com.
  2. Sign in to your Google Account.
  3. On the left, click Print store Print store.
  4. Under "Past orders," select a photo book.
  5. Under "Order info," find your tracking number and estimated delivery.
If your photo book never arrived and it’s past the estimated delivery range, use the section below to learn how to contact us. To contact us:
  1. On your computer, open photos.google.com.
  2. Sign in to your Google Account.
  3. On the left, click Print store Print store.
  4. Under "Past orders," select the photo book you want to contact us about.
  5. On the details page, click Contact support.
If this link is not available, find your confirmation email. Another "Contact us" link is available there.
Last edited 12/13/19
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11/26/19
I tried to follow the instructions but there is no past order button.  How do i report to customer support that I never received my order and have it reshipped?
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11/26/19
Derick, did you receive an email with a confirmation number? If Past Orders isn't showing, then most likely the order didn't go through. If you did receive an email, double check the email address it was sent to and which account you're signed in to Photos as, you may be on the wrong account.
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12/13/19
I am having the same issue. I do not have a past orders button either, yet google photos charged me for 2 books. How can I contact someone to get the books I ordered? Seems almost like a scam. Perhaps hoping the people will forget they ordered and move on.
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12/13/19
Same question for you Serena, did you receive confirmation email with an order number?
Also, with the new layout of the site, the wording has changed. It now says "Review Your Creations" with a Track button, see the screenshot below
 
Last edited 12/13/19
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12/13/19
So few months later. I paid for nothing. I didn’t received the album I order and I didn’t get my money back. I’m disapointed
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12/13/19
I don’t know what to do now. Should I paid again if I want the same photo album. But I f i Paid again and I didn’t recieve again!?!??
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12/13/19
Not sure what happened to my screenshot. Try this again...
 
Boyko, d you see "Review Your Review your creations"? What about having recieved a confirmation email?
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12/16/19
How long does it normally take to get order. My update has no expected delivery. Just says "printing" this is a Christmas gift.
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12/16/19
I was notified a response to my question was posted but it wasn't!
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12/17/19
Jackie, according to https://support.google.com/photos/answer/9079710 books take 2-4 business days to print and ship, then anywhere form 5-14 days to arrive once shipped depending on the shipping method you selected.
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1/13/20
Hello. I have the same problem. I have ordered a photobook in 10 of december 2019 and it doesn't arrived yet. The informations from the photobook says that is shipped to my country, but I am still waiting and nothing happen. Can u help me?
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1/14/20
Hi - I am having the same problem. Ordered on 24 December. Product arrived with Deutche Post (DP) on 7 Jan but seems now to be stuck in Germany.  DP says contact Google and then Google sends you to endless help pages and 'volunteers' how tell you to use the help pages as they are not employees. If you reply to the order email the email bounces.  So not very satisfactory!
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