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When I try to edit, I get "Unable to save. Check your connection" 1 Recommended Answer 71 Replies 274 Upvotes
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When I try to edit a photo in google photos for Android, I get "Unable to save. Check your connection."

It seems deterministic; It happens consistently every time I try on most of my photos.
Photos app will then freeze. I need to kill it and open it again.
I am on Pixel 2XL.
The connection is fine; I have tried on LTE and wifi, and over the course of several days.
I do not have an SD card.
I tried clearing data and cache, un-installing updates - all with the same result.
I tried creating a new user on the phone and editing from there - same result.

It's only on *most* of my photos. It is *possible* that this error is occurring on photos that were originally added to my collection by way of the "add to library" button from someone else's shared album - but I'm not sure if this is 100% the case.
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Hello David,

Welcome to the Google Photos Help Community!

 Just to confirm, have you tried all the below mentioned steps which may help resolve the issue:
  • Try clearing the cache and data of the Google App: Settings > Apps > Photos App > Storage > Clear Cache and then tap on Manage Space > Clear All Data.
  • Check if the Google Photos app is updated to the latest version. To check, visit Play Store and go to the Google Photos App page. If you see update button, try updating the app that may help resolve this issue.
  • If the Google Photos app is updated to latest version, uninstalling the update may help resolve the issue. Here's how: Go to device Settings > Apps or application manager > Photos > tap on the menu icon (three vertical dots) on top right corner > Uninstall updates.
  • Log out from all the Google accounts, restart the device and log into Google Photos app using the exact email account.
  • If that doesn't help, go to Settings > Apps > Google App > Disable. Later you can tap on Enable (If you've an option to uninstall the Google App, please uninstall and reinstall the app).
Besides, check if the issue appears on the Web version of Google Photos as well. Also, try signing into Google Photos through a different device and check if the issue persists.

Keep me posted.

Regards,
Ricky
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Hello, thanks for your reply. I will clarify each point

- I have tried clearing cache and data. It does not resolve the issue
- I have updated to the latest version. It does not solve the issue.
- I attempted to "uninstall updates" however I cannot test the issue because without the updates, the app crashes immediately upon launch. The app works fine if I first install updates.
- After uninstalling and re-installing updates, the issue is not resolved.
- I did not try logging out, however, I did try creating a new user on my phone, installing google photos, and logging in from there. Note this also has the effect of clearing my local directories. Under the new account photos has the same issue.
- I tried to edit one of the photos on the web version of google photos. The web version does NOT seem to have the same issue. On the web interface, I am able to edit photos as expected.

At any rate, editing from the web is an acceptable work-around for me for now.

Thanks
DP
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This has been happening to me for months as well. As is the case with most Google products, do not expect a solution.
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I have the same problem. It happens when I try to edit a photo that I have from shared albums of iOS devices.
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This worked for me. Cheers
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