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9/19/19
Won't backup all photos 0 Recommended Answers 7 Replies 5 Upvotes
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I have an iphone 5s, and it's like, dying or some crap cuz it's apple, surprise, surprise. I'd love to back up my photos, and I can only seem to backup like 20-30 out of a few thousand. I've tried the steps on this site and they don't anything, mostly cuz they don't apply to my problem. There's no queue, no nothing, it says it's complete. I've tried turning the toggle on and off, etc.....  Any advice?
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9/19/19
Hi There,

Make sure you have a good internet connection.

As a workaround, please transfer all of your photos to your PC and upload them in https://photos.google.com using your web browser.
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9/20/19
How do you know backup is NOT complete, have you looked at photos.google.com and don't see all your photos? If so:
1) What happens if you take a new photo, does it back up?
2) If you select a photo that isn't backed up, is there a "backup now" option?
 
You can try uninstalling and reinstalling the app (photos won't be lost) to see if it recognizes the missing photos then. As a last resort, Barry's suggestion to copy them to a PC and backup via the website will get your photos to the cloud.
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9/20/19
Barry - Tried that, my computer can't recognize my phone.

Tenley - Cuz there are like, only 20 or 30 photos in google photos, not the 1,000+ I have on my phone.
1.) No, nothing but a few old pics from years ago are backed up.
2.) No.

I've even tried reinstalling the app. Still, it does the same thing. I open the app and it asks me to sign in to back up. I sign in, it brings me back to the sign in to back up screen.....you can keep doing this loop for years, I bet. I can't get beyond this point for it to actually do the thing.
Last edited 9/20/19
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9/20/19
Double-check the app and computer are signed in to the same account. This sounds like it's backing up to one account, and you're viewing another on the website.
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9/20/19
I had only used the one original account, but just to check, I even tried making a new account today and starting all over, in case this was the issue. It won't go past this loop of needing to sign in to back up, like it doesn't even realize it hasn't already backed a thing up. :S
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9/20/19
Hi M Pets!
Can you view your Apple ID, and iCloud?  It is possible that through Apple you could have backups.  As for the fact that the Photos do not work on the iPhone 5, it is possible that this device is no longer supported for the Photos; my iPhone has already "died" for several Google services
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9/24/19
...They finally went thru. Idk what I did, I just tried over and over and it finally accepted my sign in and seems to have done a backup of everything.

Thank you all for your replies, Idk what was going on...bleh
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