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Why I can't add photo in album.it shown couldn't update album.Even I use "+" or select multiple 0 Recommended Answers 35 Replies 327 Upvotes
Adding photos to album
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Hi there,
Thanks for posting in the Google Photos Help Forum.
Best,
Emma
I do understand the inconvenience as you're unable to add photos in the album from your Google Photos in an Android device. Therefore, I recommend trying the steps below in sequence, this may help in fixing the issue:
- Make sure your device is up-to-date.
- Make sure the App is up-to-date.
- Try restarting the App through the following steps:
- Go to your App Settings.
- Click stop on the afflicted App with the Force Stop button.
- Wait a few seconds to make sure the App has stopped processing, and then attempt to re-start it.
- Close the background running apps through the following steps:
- Go to your App Settings.
- Display the Active Apps on your device.
- Select the App you wish to close and Force Stop it.
- Repeat this step with all active Apps.
- Try clearing your App cache through the following steps:
- Tap the system Settings tab on the main screen of your device.
- Tap the General section of settings that is on the far right.
- Tap Storage in the General tab.
- Clear the cache data once storage calculates the data.
- Back out of the storage section.
- Tap Applications and find the application in question.
- Tap the application and clear the cache (if available).
- Clear the data for the application if there is no cache to clear.
- Exit the settings screen and restart the device.
Let me know if this helps.
Emma
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It didn't work. It has been getting worse over the last couple of months. Only letting you transfer 3 or 4 pictures then stop. Now it wont transfer any
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It didn't work for me either!!
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Still doesn’t work
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I can only add info on some of the photos, some I cannot add any information.
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I have same problem too!I'm using the newest Google photo app on my pixel.But I can't add local photo to album(cloud photo have no problem), and have a error tips: couldn't update album
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Same issue here on my Nokia 6.1 plus (Android Pie)
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Same problem here on my galaxy s8. It's really making me mad. I really just want to make an album to document my first pregnancy.
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Same here. Really bad service.
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I am facing the same problem. Have Nokia 6.1 plus running Android 10.
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