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5/28/18
I pressed free up space then it says delete 4663 i can press cancel or delete i press delete and nothing happens and the number keeps growing and my phone has run out of space as I can’t delete these photos 0 Recommended Answers 57 Replies 119 Upvotes
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Last edited 12/3/19
I try to free up space, but it will not allow me to delete now over 4000 pictures
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Hi Shloime,

Welcome to the Google Photos Help Community.

I certainly understand your concern to free up space on your device. As the number of photos keep increasing, I'd suggest you check your back up status here:
  1. On your iPhone or iPad, open the Google Photos app .
  2. At the top:
    • If you see a number: It means there’s still that many photos that haven’t been backed up. Please wait for all photos to be backed up and then click 'Free up space'.
    • Back up is complete: If you see Upload complete . Now you may free up storage.
    • "Waiting for Wi-Fi": Change your settings or connect to a Wi-Fi or mobile network. Tap the card to change your settings.
    • Back up is off: If you see Back up off . Tap to turn on back up.
If the issue persists and you're still unable to free up space, please uninstall & reinstall the Google Photos app.

Keep me posted.

Best,
Nadia
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6/10/18
My mobile storage space running out... Little bit apps deleted but some system functions may not work.
Last edited 6/10/18
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Hi Murugan,

Thanks for reaching out to the Google Photos Help Community.

To assist you better, let me know if you're facing any issues on Google Photos? If yes, could you please elaborate your post and help me understand the issue so that I'll be able to address your issue with the best possible solution?

Keep me posted.

Best,
Nadia
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7/29/18
It shows Backup Complete, but I am unable to free up space on my iPad.  I have reinstalled the google photos app and the same problem.  Any ideas on how I can free up space?  
BTW, all of the photos in Photos and Camera are gone so I assume they have been backed up.
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12/28/18
Hi dick 😋😘
You have to go into apple photos app, click on recently deleted and select all of them an delete them
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2/21/19
Hi - @Nadia's answer was helpful, but I face the same issue. For example a while ago, I had the message at top that said "5,000+ items to delete from device", I clicked this and "delete" and eventually it says "free up space cancelled, 5000+ items still on device." I am (at this exact moment) at 22,170 items left to back up and 7,103 items to delete from device. 

Are you saying then that until ALL 22,170 items are backed up, I cannot delete the 7,103?? (and by that time, it will say "no photos to back up" or "all photos backed up/back up complete" and around 29,000 items to delete from device???) 

THANKS!!
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2/24/19
Still facing this issue. Google photos doesn't delete the photos on my device. I have around 11,000 photos. It says "Deleting 11,636 items...". But then says deleting was cancelled.
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3/8/19
I have same issue.  The delete gets cancelled.  I am running out of space on my phone.
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3/22/19
same issue delete cancelled
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12/20/19
Same issue. Nadia, where did you go? 24k plus photos.
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