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Not able to see all the photos on my new device. However, they are available via browser. 0 Recommended Answers 9 Replies 1 Upvote
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Google photos on phone doesn't load any photos from my older devices. I can see it on the website though. 
  • I am logged into the same account on both browser and app
  • I have plenty of space on my device (40GB)
  • I have 160 MBPS internet connection
  • I left the phone on charge overnight while the screen was on the whole time
  • I cleared the cache and app memory
  • Uninstalled and reinstalled the app
  • Logged out and relogged into my account on the phone
Still, nothing!
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Hi, Swaroop Shankar
 
Welcome to Google Photos Community Support Forum & thanks for your query.
 
Can you please inform how much free space is available on your phone?
Also can you make an internet speed test?
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Addition
On a new device are no photos, unless you did insert an sd full of old photos (but you did not tell that). 
But if you see all old stuff in the Chromebrowser if you log-in on photos.google.com, you should see the same stuff in the app when you are logged-in with the same account. But that may take an hour or so. 
Best to use the same account in the backupsettings, but there will not be much new to backup yet. 
Good luck

PS: I do assume that you new device does have enough free space and these old pictures are not downloaded to you your device at all. But the app may need 1 or 2 GB for its householding.
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I have 40GB space on my phone and am getting 160mbps internet speed. 

I can see the photos taken from my new phone but unable to see photos from my old devices. When I scroll down, it just stops loading after it hits the end of the new phone photos. 

However, I can see all my photos from a browser
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@Swaroop
You should read my comment - not the first one. 
Goodnight from here. 
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@rinus

I do not have an SD card slot and I understand that there are no photos on the device. 

I understand how it takes time to load the data from the cloud into my phone. I have left it to charge over night on wifi.

I use the same account to backup everything. 

My new device has plenty space (40GB) and old pictures aren't in my phone as a file. It is however, uploaded to the Google photos server and I am able to see it on photos.google.com.
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@Swaroop
Sorry, there was a night in between us. 
May be you are living with wrong expectations like we all :-)
 
But if you log-in to the Google Photos app under the small circle right with the same account as used for seeing your pictures on the website (photos.google.com), you should see the pictures rolling-in if you are connected to good wifi. Like shown below on the community site
 
 
But they are not downloaded as files on your new phone, so they are not visible in any other app. 
 
But if the Google app got not filled within an hour, there is something blocking that process and I can't imagine what on a fresh device, unless due to some general setting. So you may need help from your shop or some nerd in your neighboorhood. 
Sorry. 
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@Rinus

I am what they would call a 'power user' and am very familiar with Google Photos architecture. I understand that it is supposed to work exactly how you described. 
However, it doesn't as it does not load images in the app. 

I thought I had better chances of finding that neighborhood nerd here.
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Sorry, but you did not say that you are a power user and then you should be able to find the blockade also. 
Maybe switching-off the app in the general settings and then install a fresh copy from the playstore. 
We are privately volonteering here and can't test all possible troubles ourselves. 
Google has no troubleshooting listing apart from here troubles.
Good luck
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@Swaroop,

If you can't see the same photos in the Google Photos app which you can see on the web then you can't be signed in to both places with the same Gmail account.
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