Google Photos’ response to COVID-19

US, Canada, & Europe: Orders will be fulfilled with shipping delays in some countries or regions.

You can find answers for most of your questions in our Help Center, including information on how to:

Change or cancel your canvas prints order

Change or cancel your photo books order

Our shipping partners may be experiencing delays. For updates, expected shipping times, and potential delays, check your shipping carrier's site directly.

Contact our support team with these common issues. We'll assist with:

  • A damaged or incorrect order
  • An order that was never received
  • Payment concerns

Get more info

Customer safety precautions

To ensure customer safety during printing and packaging, our printers follow guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO).

Order acceptance

We're still accepting orders in most countries and regions. For more info, visit the Print Store in the Google Photos app or go online.

Order delays

Some countries or regions may experience shipping delays due to COVID-19.

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