Troubleshoot problems with photo prints collected at the shop

• To fix issues with photo prints picked up at the shop, use the info below. Find out more about photo prints from Google Photos.
• If you placed an order for photo prints delivered to your home, find out how to troubleshoot problems with delivered photo prints.

Get help with photo prints picked up at the shop

If you have problems with your photo prints or order, contact the shop from which you ordered.

Important: Once you have placed it, you can’t change or cancel an order in Google Photos. If you need to cancel an order, call the shop from which you ordered.

Contact the shop if you have questions about:

• Order status
• Refunds
• Missing prints
• Order delays
• Cancelled orders
• Incorrect orders

Tip: You can't use coupons or promo codes from the shop to pay for printed photos.

Check order status

After you confirm your order in the Google Photos app, you’ll receive an email with status information. Once your order is ready, you’ll receive a push notification.

If you don’t receive notifications, find out how to turn them on for Android devices or iOS devices.

To check the order status of shop photo prints, call the shop from which you ordered.

Troubleshoot other issues

Find nearby shops

To find Walmart, CVS and Walgreens shops where you can order photo prints from Google Photos, make sure that your location settings are on. Learn how to turn on your location settings. 

Use promotions or coupons

In-store coupons and promo codes are unavailable with photo prints.

Get more help

If you need more help, visit the Google Photos Help Community.