Troubleshoot problems with photo prints
Use the info below to fix issues with your photos prints. Learn more about photo prints from Google Photos.
If you have issues with your photo prints or order, contact the store you ordered from.
Important: You're unable to change or cancel an order in Google Photos once you place it. If you need to cancel an order, call the store you ordered from.
Contact the store if you have questions about:
- Order status
- Missing prints
- Order delays
- Cancelled orders
- Incorrect orders
Check order status
You’ll receive an email with status information after confirming your order in the Google Photos app. You’ll receive a push notification once your order is ready.
To check the order status, call the store you ordered from.