Make and receive phone calls

You can make phone calls from the Phone app and other apps or widgets that show your contacts.

Wherever you see a phone number, you can usually tap it to dial. You may be able to tap underlined phone numbers in Google Chrome to copy the number to the dial pad.

If you don't have the Phone app, download it from the Play Store.

  • If you're unable to download the Phone app, your device might not be supported.
  • Once you've downloaded the app, follow the prompts to set it as the default phone app.
Note: Some of these steps work only on Android 7.0 and up. Learn how to check your Android version.

Tap here to see an interactive tutorial

Make a phone call

Important: To use the Phone app, you must accept the prompt to set it as your default.
  1. Open your phone's Phone app phone
  2. Pick who to call:
    • To enter a number, tap Dial pad Keypad.
    • To pick a saved contact, tap Contacts Contacts. We may show you suggested contacts to call based on your call history.
    • To pick from numbers that you’ve recently called, tap Recents Recent.
    • To pick from contacts saved to Favourites, tap Favourites Speed dial.
  3. Tap Call phone.
  4. When you’ve finished with the call, tap End call end button . If your call is minimised, drag the call bubble to the bottom right of the screen.

Tip: With some operators and devices, you can also make video calls or RTT calls. Learn how to make video calls or RTT calls.

Answer or reject a phone call

When you get a call, you’ll see the caller’s number, contact or caller ID info if it’s available.

  • To answer the call, swipe the white circle to the top of the screen when your phone is locked, or tap Answer.
  • To reject the call, swipe the white circle to the bottom of the screen when your phone is locked, or tap Dismiss. Rejected callers can leave a message.
  • To reject the call and send a text message to the caller, swipe up from the Message icon New message
Tip: Answering a call while on another call puts the current call on hold.

Use phone call options

While a call is in progress:

  • To bring up the keypad, tap Dial pad Keypad.
  • To switch among the earpiece, speakerphone or any connected Bluetooth headset, tap Speaker Speaker.
  • To mute or unmute your microphone, tap Mute Mute.
  • To pause a conversation without hanging up, tap Hold Hold. To pick up the call again, tap Hold again.
  • To switch between current calls, tap Switch Switch. Other callers will be put on hold.
  • To merge current calls into one conference call, tap Call merge Call merge.
  • To minimise the call, go to the Home screen. Learn how to get around on your phone​.
    • To move the call bubble, drag it.
    • To hide the call bubble, drag it down to 'Hide' at the bottom of the screen.

With some operators and devices, you can also switch to a video call. Tap Video call Video call.

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