If you recently tried to add or change your account's primary or backup payment method, you might have received one of these messages:
- 'This payment method can't be used for recurring payments.'
- 'This action couldn't be completed. Try again with a different payment method.'
These messages mean that the payment method change was denied.
Why this happened
To help prevent fraud, we regularly review changes to Google accounts. If a change appears risky, it isn't made and you can't use that payment method for your Google service.
What you can do
If you tried to make this payment method change
Change the payment method for your billing account to a different payment method available to you.
- For more information about Google Ads, go to Add a new payment method in Google Ads.
- For more information about Google Cloud, go to Add, remove or update a payment method. For additional help, contact Cloud Billing Support.
If you didn't try to make this payment method change
If you noticed a payment method change that you didn't make, check your Google payments account for unauthorised updates. Also, you may want to change your password or take other steps to secure your account.