A billing change wasn’t allowed

If you recently tried to add or change your account's primary or backup payment method, you might have received one of these messages:

  • “This payment method can't be used for recurring payments.” 
  • “This action couldn't be completed. Try again with a different payment method.”

These messages mean the payment method change was denied.

Why this happened

To help prevent fraud, we regularly review changes to Google accounts. If a change appears risky, it isn’t made and you can’t use that payment method for your Google service.

What you can do

If you tried to make this payment method change

Change the payment method for your billing account to a different payment method available to you.

If you didn’t make this payment method change

If you noticed a payment method change you didn't make, check your Google payments account for unauthorized updates. Also, you may want to change your password or take other steps to secure your account.

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