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View or make a change to your order

Here’s where you can find information about managing orders you made for Google products and services.

To view orders you made through Google and their receipts:

  1. Sign in to Subscriptions and services.
  2. Find the product you want to view or choose "Other purchase activity."
  3. To open the receipt, tap or click on an order.

Make a change to your order

Contact the Google service or seller if you want to:

  • Ask a question about your order
  • Return something or get a refund
  • Cancel an order

Contact information is on the bottom of your order's receipt.

Note: Orders can't be removed or deleted from the Google payments transaction list.

Check if a refund was processed
  1. Sign in to Subscriptions and services.
  2. Under the product or service you requested a refund for, click Manage. If you don’t see it, under "Other purchase activity," click View purchases.
  3. If you see the refund transaction, your refund has been processed.
Still seeing charge for canceled order

If you see a charge for the order on your bank statement after canceling, this is a pending authorization. It should disappear within a few days.

Check why an order was held or canceled

If your order was put on hold or canceled and you’re not sure why:

  1. Sign in to Subscriptions and services.
  2. Under the product or service that got canceled, click Manage. If you don’t see it, under "Other purchase activity," click View purchases.
  3. Next to the order that got canceled, you should find a reason.
  4. If it was canceled because of a declined card, update your card information.
  5. If it wasn’t canceled because of a declined card, contact the seller’s (e.g. Google Play) support team. You can usually find this information in their help center.
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