Verify your identity
For certain kinds of transactions using your Google payments profile, we might need to verify your identity using information like your name, address or date of birth. You might need to provide us with an ID or proof of address, too.
If we ask you to verify your account, any pending transactions will be cancelled. Pending charges on your bank statement will disappear within 14 business days.
Why we might ask you to verify
- We saw a suspicious transaction in your payments centre.
- We need to verify the information associated with the account.
- We need a little more information to comply with EU law (for European customers only).
How we use your information
Google only uses this information to verify your identity as described in our Privacy and Terms. The verification process won't impact your credit score or credit rating.
Fix verification problems
If you've received an email or saw an error message when you signed into Google payments centre, choose your issue below to learn how to fix it. We'll contact you after we've reviewed your information.
Suspicious activity on your account
If you've received an email about suspicious activity in your Google payments centre, we've frozen your account in case of fraud. To reactivate your account, submit your verification documents using this form.
Suspended because we were unable to verify your information
If you've received an email telling you that your payments centre account was suspended because we were unable to verify your information, submit your verification documents using this form.
Send more information to comply with European law
If you are in a country within the European Economic Area and received an email asking to verify your identity, submit your verification documents using this form.