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Verify your identity

For certain kinds of transactions using your Google payments profile, we might need to verify your identity using information such as your name, address, or date of birth. You might also need to provide us with an image of your ID or proof of address.

If we ask you to verify your account, any pending transactions will be canceled. Pending charges on your bank statement will disappear within 14 business days.

Why we might ask you to verify

  • We saw a suspicious transaction in your payments center.
  • We need to verify the information associated with the account.
  • We need a little more information to comply with EU law (for European customers only).

How we use your information

Google only uses this information to verify your identity as described in our Privacy and Terms. Your personal information is stored securely and treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice.The verification process won't affect your credit score or credit rating.

Fix verification problems

If you received an email or saw an error message when you signed into the Google payments center, follow the instructions in the message to resolve the issue. We’ll contact you after we review your information.

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