As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. In the meantime, to check the latest status of a transaction, check your or your recipient's bank statement. For additional support, consult the Help Centre.

Fix problems sending or receiving money

If you can’t send or receive money or the transaction fails, try the following.

Note: If you’re having problems with an existing transaction, troubleshoot here.

With people nearby

Note: Some phone models can’t use this feature.

  1. Make sure you both have an internet connection.
  2. Bring your phones closer together. Your phone should not be more than a few inches away from the other person’s phone.
  3. Remove any cases or covers.
  4. Make sure one person is in "Pay" mode and the other is in "Receive" mode
  5. If the area is noisy, move to a quieter place.
  6. Tap Update device calibration and try again.
  7. Make sure you’re using the right UPI PIN with the right payment account. You can change your UPI PIN any time.
  8. Check your payment account information to make sure it isn’t outdated. If it is, update it.
  9. Make sure the person sending the money has enough money in their account to cover the transaction.
  10. See if you’ve reached your transaction limit.
  11. If these steps don’t work, try to send or receive a payment by QR code or search your contact by name, phone number, account number or UPI ID.

Using name, phone number, bank account, or UPI ID

  1. Make sure you have an internet connection.
  2. Check for mistakes and extra or missing numbers.
  3. Make sure you’re using the right UPI PIN with the right bank account. You can change your UPI PIN any time.
  4. Check your bank account information to make sure it isn’t outdated. If it is, update it.
  5. Make sure the person sending the money has enough money in their account to cover the transaction.
  6. See if you’ve reached your transaction limit.

Do you have issues with Google Pay app?

Click the button below

Get Help With Your Issues

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