Contact Google Pay support
If you encounter issues when you use Google Pay, we want to help. To fix your issue, you can get help online or contact us through the Google Pay app.
Get help online
You might be able to find a solution to your issue in our Help Centre. To get help using our Help Centre, follow these steps:
- Open the Google Pay Help Centre.
- In the top-right corner, click Get help.
- Select your issue.
- Choose the help topic that's relevant to your issue.
Contact us through the Google Pay app
If you can’t find a solution to your issue in our Help Centre, you can contact us to help you find a solution. To contact us, follow these steps:
- Open the Google Pay app.
- Tap Settings.
- Tap Help and feedback.
- Tap Request a callback or chat.
Report a problem
If your issue is a problem with your account's security or a specific business and offer, try the following options.
Get help with a business or offer
Businesses on Google Pay are responsible for their offers and transactions. If you encounter an issue with a business’ offer or transaction, contact that business directly to resolve the issue.
If you contacted the business and are still unable to resolve the issue, let us know.
Report suspicious activity
If you believe that your Google account has been misused on Google Pay (e.g. through suspicious or unauthorised charges), contact a Google Pay Grievance Officer.