Protect your Google Pay information

Google Pay protects your information using Google Pay's collection of top security features that help detect fraud, prevent hacking and protect your identity.

Your Google Pay information is stored on secure servers in a safe location, and our team monitors it at all times.

Important: If you think that there’s been a case of fraud or unauthorised activity in your account, contact us to report it immediately. You should also contact your bank to dispute any charges from the unauthorised activity.

Spot suspicious calls, emails & requests

Below are ways that someone might fraudulently ask for personal information or access to your account.

Note: You’ll never get a direct call from Google unless you filled out a form or requested a call back from an agent.


Phishing is when someone pretending to be someone else (for example, someone pretending to be a Google Pay customer care agent) asks you for personal information.

To spot a phishing attempt:

  1. Check what information they’re asking for. Google won’t ask you to share personal information like payment account numbers, PINs or passwords over email.
  2. Find out if the email address is fake. (See 'Spoofing' below.)

Spoofing is when someone fakes the identity of the email sender so it looks more trustworthy. Here’s how to see more details about the sender of an email.

  1. In Gmail, click the drop-down next to the 'Reply' button and click Show original.
  2. Make sure the 'From' address and the 'Reply to' address match.
  3. Check that the address on the 'Message-ID also matches the 'From' address domain.

If you don't use Gmail, ask your email host for details on how to verify a sender.

Fraudulent money requests

When someone sends you a request for money, check to make sure that you know the person asking for it.

Set strong account and device security measures

  • To make it hard for other people to use your account, you’re asked to set a Google PIN when you get started with Google Pay. If you don’t think that your Google PIN is strong enough, you can change it.
  • Make sure that you set a strong UPI PIN that only you know, and which cannot be easily guessed. Keep these PINs private and don’t share them with anyone.
  • Using a screen lock (such as a pattern or a PIN) on your phone can help protect your information if your phone gets lost or stolen.

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