'Google Pay' is a service that is provided to users resident in India by Google India Digital Services Private Limited with registered office at 5th floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi - 110001 ('Google'), and was previously named Tez. By accessing, downloading or using Google Pay, you agree to comply with and be bound by the following:
- the Google Terms of Service (the 'Universal Terms');
- the Google Pay Terms of Service for India residents (the 'Google Pay terms');
- the Google Privacy Policy (the 'Privacy Policy').
- the Google Pay policies (the 'Google Pay Policies'); and
- Google Pay Offer Terms of Services ('General Google Pay Offer Terms')
These five documents are collectively referred to herein as the 'Combined Google Pay Terms'.
Grievances
Level 1 - Complaints registrationWe recommend that you contact our support through our Google Pay India Help Centre or contact our support teams through our support offerings below
Call the Google Pay India customer care number
You can reach the freephone customer care number at: 1-800-419-0157. Our phone support is available in four languages (Hindi, English, Tamil and Telugu).
In-app support
- Open the Google Pay app.
- Tap Settings.
- Tap Help and feedback.
Visit our Help Centre
- Open the Google Pay Help Centre.
- Look for the issue that you're facing from the list of articles on the home page.
- Browse through the help topic that is relevant to your issue.
If you've already contacted our support channels listed under Level 1 support – Google Pay India helpline number, In-app support and our Help Centre – and your issue is unresolved, then please contact Google Pay India grievance support.
To reach Google's Grievance Officer for India, visit this page.
To report your issue to your payment service provider (PSP), contact them through these links:
If you aren't satisfied with the resolution provided at Level 2 within 15 days after you raise the complaint, you can contact the Google Pay Nodal Officer by filling in this form and quoting your Level 2 reference number.
Google Pay Nodal Officer contact details:
- Name: Rahul Dhiman
- Address: 5th Floor, DLF Centre, Block 124, Narindra Place, Sansad Marg, New Delhi Central, New Delhi - 110001, India
If the redressal process needs more time due to external factors, we will update you accordingly about the cause of the delay and the expected resolution timelines.
- NPCI redressal: To report your issue to the National Payments Corporation of India (NPCI), submit a dispute redressal mechanism complaint.
- RBI redressal: According to the Integrated Ombudsman Scheme 2021, users have the right to approach the Reserve Bank of India (RBI) Ombudsman.
Learn more about loans and other related grievances.