For any complaints or issues about your loans, you may contact the support team or grievance officers of the respective lending partners. Please follow the grievance redressal procedures mentioned below for the relevant lending partner.
Personal Loans Related Grievances
Grievance redressal for DMI Finance
Personal loan customers can connect to DMI Finance through calls, email, or by visiting a branch or loan center. DMI Finance responds to customer complaints within a maximum timeline of 3 to 5 business days. If you're dissatisfied with the response received from these channels, you can escalate the complaint to Level 2.
Level 1 - Front End Channels- Voice support: The customer can call the DMI’s Consumer Credit Customer care at 08064-807-777 between 9:00 AM to 8:00 PM from Monday to Saturday.
- Email support: Please write to customercare@dmifinance.in.
Important: Include your loan account number and contact number in the email.
You will receive an automated acknowledgement immediately and will typically receive a response within 3 business days. In rare scenarios, the responses could take longer.
You can communicate with Nodal Officers of DMI Finance if you're not satisfied with the solution provided at Level 1. DMI Finance will reply within 5 business days and if you’re not satisfied with the response, you can escalate the matter to Level 3.
You can send an email to the Nodal Officer:
| Write | Call | |
| NA | grievance@dmifinance.in | NA |
If you're still dissatisfied with the resolution provided at Level 2, you can connect with the DMI’s Principal Nodal Officer via these channels.
| Write | Call | |
|
Mr. Ashish Sarin Senior Vice President - Customer Success, Express Building, 3rd Floor, 9-10, Bahadur Shah Zafar Marg, New Delhi - 110002 |
head.services@dmifinance.in | Contact No.: 011-41204444 |
Grievance redressal for Bajaj Finance Limited
For loans from Google Pay, you can register complaints, queries, and enquiries through the channels below.
Website: https://www.bajajfinserv.in/
For partners: Business Partners | Bajaj Finserv
Loan fees, charges, and term loan details: Bajaj Personal Loan
Manage your app data or consentForget or delete app data
Through Google Pay: Learn how to permanently end your Google payments service in Google Pay.
Through Bajaj Finance Limited:
- Sign in to Bajaj Finserv Customer Portal.
- From “My Account,” select Raise a Request
Others
- Select a reason.
Others Revoke consent
- To revoke, go to Consent Management.
- Voice support: +91 869 8010101 (Available 9 AM–8 PM, Monday to Sunday).
- Email support: wecare@bajajfinserv.in.
- Website/Mobile App support: You can log in to the website https://www.bajajfinserv.in/ or download the app (https://www.bajajfinserv.in/reach-us) to raise a request.
- Customer Portal: https://www.bajajfinserv.in/reach-us
In case you need further clarification/information, there will be an option to input additional information and submit the same on the website/mobile app. A unique service request number would be assigned and shared with you to track the query.
If the resolution provided doesn’t meet your expectation, you may approach BFL's Grievance Redressal Officer, details provided below:
Important: Response TAT would be provided based on the type of query.
You can escalate the concern to Level 2 with the Grievance Redressal Desk of Bajaj Finance Limited if you're not satisfied with the solution provided at Level 1. If you’re not satisfied by the response, you can escalate the matter to Level 3.
Bajaj Finance Limited Grievance Redressal Officer: Grievance redressal, complaints resolve system | Bajaj Finserv
You can send an email or call the Grievance Redressal Desk:
| Write | Call | |
|
Mr. Sowmiyanarayanan Srinivasan |
grievanceredressalteam@bajajfinserv.in |
Phone: 022 41803901 (Call charges apply) Timings: 9:30 AM–5:30 PM, Monday to Friday (excluding public holidays) |
Name: Mr. Yogesh Sharma
Address: Bajaj Finance Limited, A -wing 2nd Floor, Mantri Business Park, Viman Nagar, Pune, Maharashtra – 411 014
Email: ospno@bajajfinserv.in
Tip: If your complaint/concern isn't redressed within a period of 30 days, you can:
- Send a complaint on the RBI CMS portal; or
- Send a complaint form to the below address:
- Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017, Toll Free No. 14448
Grievance redressal for Axis Bank
Personal loan customers can connect to the bank through calls, email, or by visiting a branch or loan centre. Axis Bank responds to customer complaints within a maximum timeline of 10 days. If you're dissatisfied with the response received from these channels, you can escalate the complaint to Level 2.
Level 1 - Front End Channels- Voice support: 1860-419-5555 or 1860-500-5555
- Email support: https://application.axisbank.co.in/webforms/axis-support/
- Branches or loan centres: To get branch or loan centre details, go to the "Locate Us" section at www.axisbank.com.
You can communicate with Nodal Officers of the bank if you're not satisfied with the solution provided at Level 1. The bank will reply within 10 days and if you're not satisfied by the response, you can escalate the matter to Level 3.
You can send an email, write a letter, or call the Nodal Officer:
| Write | Call | |
|
Mr. Ashish Rajput Assistant Vice President, Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708 |
nodal.officer@axisbank.com | Contact No.: 080 61865200 |
If you're still dissatisfied with the resolution provided at Level 2, you can connect with the bank’s Principal Nodal Officer via these channels.
| Write | Call | |
|
Ms. Deepti Radkar Executive Vice President - Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot no 1.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai - 400708 |
PNO@axisbank.com |
Contact No.: 080 61865098 Timings: 9:30 AM–5:30 PM Monday to Saturday (except second and fourth Saturdays and bank holidays) |
If your query or complaint isn't addressed or resolved within 30 days, you can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-Integrated Ombudsman Scheme (RB-IOS).
Grievance redressal for Aditya Birla Finance Limited
For loans from Aditya Birla Finance Limited, you can register complaints, queries, and enquiries through these channels:
Level 1 - Front End Channels- Voice support: The customer can call Aditya Birla Finance Limited Customer Care at 1800-270-7000 (Available 24/7).
- Email support: The customer can email care.digitalfinance@aditybirlacapital.com.
- WhatsApp support: The customer can avail support through the WhatsApp bot at 8828800031.
If you aren’t satisfied with the response received from the Grievance Redressal Desk, you have the option to connect with the Nodal Officer of the relevant location.
- You can also reach the Nodal Officer of your zone as per details available on the lender’s website or mobile app.
- If the resolution provided by the Nodal Officer doesn't meet your expectation, you can write, call, or email the Principal Nodal Officer.
-
Details of the Nodal Officer are updated on our website: https://finance.adityabirlacapital.com/ombudsman.
Grievance redressal for L&T Financial Services Limited
For loans from L&T Financial Services Limited, you can register complaints, queries, and enquiries through these channels:
Level 1 - Front End Channels- Voice support: The customer can call L&T Financial Services Limited Customer Care at 1800-268-0000 (Available 24/7).
- Email support: The customer can email customercare@ltfs.com.
- Website: https://www.ltfinance.com/contact-us
-
Contact number: 1800 1020 476
-
Email: gro@ltfs.com
Grievance redressal for SMFG India Credit
Level 1 - Front End ChannelsVoice support: The customer can call the customer care toll free number – 1800 103 6001. Available between 9 AM to 7 PM, from Monday to Saturday, except on public holidays and 4th Saturday of every month.
Email support: Namaste@smfgindia.com
Voice support: 022-69581104
Email support: GRO@smfgindia.com
Grievance redressal for IDFC FIRST Bank
Level 1 - Front End Channels- Voice support: 1800-10-888.
- IDFC FIRST Bank Customer Care is available 24/7.
- Email support: banker@idfcfirstbank.com.
- WhatsApp support: You can chat with the WhatsApp bot that will help you with all your loan related details through this link https://api.whatsapp.com/send?phone=919555555555&text=Hi.
- Name: Vipul Raj
- Email: pno@idfcfirstbank.com
- Address: IDFC FIRST Bank Limited, Building No. 9, 17th Floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai - 400708, Maharashtra
Grievance redressal at Google Pay
Level 1 - Front End ChannelsWe recommend you contact our support through our Google Pay India Help Center or contact our support teams through our support offerings below
Call Google Pay India customer care number
You can reach the customer care number toll free at: 1-800-419-0157. Our phone support is available in 4 languages (Hindi, English, Tamil, and Telugu).
In-app support
- Open the Google Pay app.
- Tap Settings.
- Tap Help and feedback.
Visit our Help Center
- Open the Google Pay Help Center.
- Look for the issue you're facing from the list of articles on the home page.
- Browse through the help topic that is relevant to your issue.
Ms. Sascha Baljeet Gill
(nodal-grievance-lending@google.com)
Nodal Grievance Redressal Officer, Digital Lending
Level 7, FIFC Building, Plot No C 54 & 55,
G Block BKC, Bandra East, Mumbai - 400098
Maharashtra
Contact Number: 1-800-419-0157
Tip: If your complaint/concern isn't redressed within a period of 30 days, you can:
- Send a complaint on the RBI CMS portal; or
- Send a complaint form to the below address:
- Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017, Toll Free No. 14448
Gold Loan Related Grievances
Grievance redressal at Muthoot Finance
Level 1 - Customer support Level 2 - Muthoot Finance grievance redressal officerIf you're not satisfied with the solution at Level 1, you can contact Muthoot Finance’s Nodal Officers.
South India & Union territories (UT) of Andaman, Nicobar Islands & PuducherryContact details
- Name: Santhy R.
- Registered address: Muthoot Finance Ltd, Opposite Saritha Theatre, Kurian Towers, Banerji Road, Ernakulam 682018
- Email: mgoperations@muthootgroup.com
- Phone: 97447 51170
Contact details
- Name: Anoop A. Menon
- Registered Address: Senior Manager, Muthoot Finance Ltd, Corporate Office North, M. G. George Muthoot Towers, Alakananda, New Delhi 110 019
- Email: anoop.a@muthootgroup.com
- Phone: 99119 50468
Contact details
- Name: Mohan K.
- Registered Address: Regional Manager, Muthoot Finance Ltd, 1st floor, Patel Complex, Mamladarwadi, Malad West, Mumbai 400064
- Email: rmmbi@muthootgroup.com
- Phone: 81296 53345
Contact details
- Name: Md. Abdul Wahid
- Registered Address: Sr Regional Manager Muthoot Finance Ltd 7B, Middleton Street, 5th floor, Opp. Vardaan Market, Kolkata 700 016
- Email: rmkkt@muthootgroup.com
- Phone: 81296 02350
Contact details
- Name: Philip Thomas
- Registered Address: 9th Floor, 901-904 Arizona, Near Hyatt Regency, Opposite Gujarat Vidyapith, Ashram Road, Ahmedabad 380 013
- Email: rmamd@muthootgroup.com
- Phone: 81295 55724
If you’re not satisfied with the solution at Level 1 and Level 2, you can contact Muthoot Finance’s Principal Nodal Officer.
- Name: Varughese A.S.
- Registered Address: Business Performance Dept & Operations, Muthoot Finance Ltd, Head Office, NHBypass, Palarivattom, Kochi - 682028, Kerala
- Email: pno@muthootgroup.com