SoundPod by GPay FAQs

How to change SoundPod notification language

If you want to switch to a regional language such as Bengali, Marathi, Tamil, Gujarati, or Kannada, you can change the language at the time of installation. SoundPod by Google Pay is available in English and Hindi languages by default.

To toggle between English and Hindi:

To enter “Menu” mode, press and hold the Menu button.
To navigate the language menu, press the Volume up button.
To enter “Language Menu” mode, press and hold the Menu button.
To navigate the language from “English” to “Hindi” or vice versa, press the Volume up button.
To set any language, double-press the Menu button. This needs to be done within 4 seconds or it goes back to the existing setting.

For more help, contact Google support.

How to cancel Google Pay SoundPod audio notification

Important: If you cancel your subscription or Google cancels your subscription for any of the reasons provided, you’re not entitled to a refund of the service fee already paid. You're responsible to return the SoundPod provided to you as part of the audio notification service with all other accessories in good working and fully functional condition to our agent. If you fail to return the SoundPod, Google reserves the right to take necessary action as permitted by law.

To cancel audio notification service through SoundPod or get information about your canceled audio notification service, call Google customer support toll-free at +1-800-309-7597.

Audio notification services can be canceled for various reasons:

You asked customer support to cancel your audio notification services.
Google failed to collect service fees with daily settlements for 30 days from the day of first default.
Your business owner profile is inactive.
Your business owner account has been closed.
Your payments profile is inactive.
You breach “Google Pay for Business Program Additional Terms of Service.”

How to view & download your invoices

To download invoices:

Open the Google Pay for Business app .
Navigate to "Invoices."
- Option 1:
  1. Under “Quick links,” tap SoundPod.
  2. At the top right, tap More Invoices.
- Option 2: Tap Store Settings Advanced Settings Invoices.
To view invoices from SoundPod transactions only, tap SoundPod.
Tap the invoice that you want to view.
At the top right, tap Download .

How to find Google Pay SoundPod transactions

Important: Service fees deducted for audio notification services provided through SoundPod are referred to as SoundPod transactions.

You can find SoundPod transactions in the Google Pay for Business app.

The app homepage shows a transaction summary for a given time period.

To see a summary of the past day, week, or month, tap 1D, 7D, or 30D.
To see the details of a specific transaction, tap it.

You’ll find the audio notification service fee deductions and details in your transaction history with the label “SoundPod fee deduction.”

Service fee deduction for temporarily closed shops subscribed with daily plan

The reopen day's daily settlement will deduct service fee for the closed days and the day you reopen.

For example, if you close your shop for 10 days:

10 days * ₹5 = ₹50 service fee owed.
₹5 service fee on reopen date.
Total ₹55 as service fee will be deducted from the daily settlement on the day you reopen.

SoundPod fee deduction if daily plan starts mid-month

Daily service fee begins on the day that you set up the audio notification services through SoundPod.

For example, if you set up your audio notification services through SoundPod on July 20, ₹5 fee (inclusive of taxes) daily from July 20 to July 31 and one-time fee of ₹499 (inclusive of taxes) will be debited at the time of daily settlement on the respective day from your Google Pay settlement account.

For subsequent months, service of SoundPod fee deductions on a daily basis which is ₹5 for audio notification services will start on the first of the month. They'll continue daily (except Sundays) until ₹125 has been paid.

Google Pay SoundPod device replacement

If the device stops functioning, contact support.

If you raise a complaint within the service warranty period for manufacturing defect or damage that isn't attributable to you, no charges will be levied for the replacement support services. Post warranty period, if the device has to be replaced, you'll be charged ₹400 inclusive of taxes for the new device.

The service warranty for audio notification service is 6-months from the date of set up.

The warranty covers any manufacturing defects and damage that is not attributable to you.

However, the warranty doesn’t cover any damage from:

Water exposure
Drops
Incorrect power supply
Other misuse or tampering attributable to you

Google or its authorized representative’s decision on the damage being attributable to you or not will be final.

The decision on whether the damage is attributable to you or not, made by Google or its authorized representative, will be final.

I received a damaged SoundPod. What should I do

If you receive a damaged SoundPod within 48 hours or 2 days from the date of deployment, contact support. Share images of the damaged device within 4 days or 72 hours from the date of deployment. You'll get a replacement if the device is termed as defective by our specialist team.

I want to cancel the audio notification services and return the SoundPod. How will I get a refund

There are no refunds after the audio notification services are set up. If you still want to cancel the services and return the SoundPod, agents will collect the device after a cancellation request is raised.