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Redeem rewards

With Google Opinion Rewards, you'll take surveys that are run by market researchers. Survey frequency may vary, and you don't have to answer ever survey you receive. In exchange, we'll provide Google Play credits. Below, we've outlined some common questions regarding redeeming Google Play credits.

How do I redeem my Google Play credits?

During the setup process you will be asked to associate your Google payment profile so that we can apply the Google Play credits directly to your account. Once you answer the initial set of demographic questions and go through the survey tutorial you’ll receive a notification for your first paid survey. After answering the survey, you will see a confirmation page confirming the amount of credit that has been applied to your Google payment profile. You can redeem your credit by tapping spend your play credit on the home screen of the mobile app or by shopping directly from the Google Play store.

IMPORTANT: Make sure you are logged in using the same login credentials in Google Play as the login you used with your Opinion Rewards App and Google payment profile to transfer the credits successfully.

For help with Google Play, please visit the Google Play help center.

For help with Google Payments, please visit the Google Payments help center.

Will I be able to use the credit for anything in the Google Play store?
The credit can be used to purchase any app, game, movie, TV show, magazine or music that is found in Google Play. The credit can also be used for in-app purchases. The credits do expire one year from when the credit was applied to your account. Google Play credit cannot be redeemed for Android app subscriptions, magazine subscriptions, or hardware and accessory purchases. Refer to the Google Play Gift Card Terms and Conditions for more details.
Do my credits expire?
Yes, credits accrued through Google Opinion Rewards expire 1 year from the date of credit.
If I don’t have enough Google Play credits to purchase the app I want, can I supplement it with my own money?
No. At this time we don't have the ability to split the balance of your purchase between credits and another form of payment. You will have to pay for Play Store apps with either all Google Play credit or all credit card/carrier billing.
It seems like I lost some of my credits. Where did they go?
You can see a history of how your credits have been spent by logging into your Google payment profile.

Credit Issues

Redeeming credits

Redeem Play credits

  • Sample question: “How do I redeem my Play credits?”

  • After answering the survey, you will see a confirmation page confirming the amount of credit that has been applied to your Google payment profile. You can redeem your credit by tapping on the "shop" button on the home screen of the mobile app or by shopping directly from the Google Play store.

 

Unpaid surveys: 

Validation and Panel Recruitment Survey/Missing credits

  • Sample question: "I didn't receive any credit after answering the survey. Please help!"
  • For some surveys, such as the initial setup questions or when determining if you're the right fit for a panel, you will not receive Google Play credits. These surveys are used to improve our product or measure the quality of the respondent panel. Answering surveys truthfully is the best way to ensure you'll continue receiving credits and surveys.

Credits could take a few days to be applied to your account. If you received a screen saying there was an issue sending the response, check to see if you installed AdBlocker, turn AdBlocker off, and restart the Opinion Rewards App. 

Credit transaction records

  • Sample question: “I used to have $10.00 in my account, now it’s just $8.00. What happened?”
  • You can see a history of how your credits have been spent by logging into your Google payment profile.

 

Transaction History

  • Sample question: “Where do I see my Play credits transaction records?”
  • You can see a history of how your credits have been spent by logging into your Google payment profile.

 

Transferring credits 

  • Sample question: “I created a new Play account, can I transfer the credits from my old account?”
  • Transferring credits from one account to another is not allowed.
     

 

 

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