If you are having a problem activating the YouTube Nonprofit program, you can select your issue below to troubleshoot. If you have an issue with a product that you already activated, go to the product help page.
The YouTube channel you submitted does not match your organization
Make sure that you’re submitting your organization’s YouTube channel in your Google for Nonprofits account. The YouTube channel should be easily verified as belonging to your organization. If we were unable to determine the relationship between your organization and the YouTube channel submitted we will have sent you an email with next steps.
You don't have a YouTube channel
Your organization needs to have an existing YouTube channel in order to activate the YouTube Nonprofit program. If your organization doesn't have a YouTube channel, you can create one
Once you have a YouTube channel, find your channel ID
and use it to activate the YouTube Nonprofit Program.
You need to change the channel activated with the YouTube Nonprofit Program
If you need to change the YouTube Channel that is activated with the YouTube Nonprofit Program, log into your Google for Nonprofits account and under "YouTube Nonprofit Program" click on Change channel ID and follow the steps. Changing your nonprofit's channel ID is permanent and all associated nonprofit features will be transferred to the new channel.
You don't know where to find your YouTube ID
Once you've fixed any problems, here's how to re-activate a product.
How to re-activate a product
- Sign into Google for Nonprofits using your Google for Nonprofits administrator account.
Locate your organization and click Activate products.
- Click Resubmit beneath the appropriate product.
- Fill out the information needed and click Activate.