G Suite for Nonprofits activation eligibility

If your organization's G Suite account wasn't able to be upgraded to the Google for Nonprofits version, you might need to fix one of these issues before you try again.

You don't have a G Suite account.
To activate G Suite for Nonprofits, you need to have an existing G Suite Basic account. If you don't have a G Suite account yet, you can sign up for one here. Once you've signed up for the account and verified that you have a domain, sign in to Google for Nonprofits and activate G Suite using your new G Suite domain.
Your G Suite account is not verified.
G Suite domains must be verified before they can be upgraded to the Nonprofit Edition. You can check if your domain is verified by signing into your G Suite account at google.com/a/your-domain.org (replace your-domain.org with your actual G Suite domain name). You will be prompted to verify domain ownership if your account is not yet verified.

If your account is not verified, please log into your G Suite admin console and verify domain ownership using one of the methods outlined here. Once you've verified your domain, sign in to Google for Nonprofits and submit your domain for activation​.
The relationship between your organization and your G Suite domain is unclear.
Activation might not work if the relationship between your organization and the domain you want to upgrade is unclear. If so, you'll receive an email with instructions.
Your G Suite account is suspended.
You can tell if your G Suite account is suspended by signing into your G Suite account at google.com/a/your-domain.org (replace your-domain.org with your actual G Suite domain name). If your domain is suspended for a billing issue, please refer to the Lifting a suspension article for information on how to resolve the suspension.
You requested an upgrade for an alias or secondary domain, rather than a primary domain.
If the domain for which you requested an upgrade is an alias or secondary domain on a G Suite account that you manage, you can either:
  1. Try activating G Suite for Nonprofits again using the primary domain
  2. Remove the alias or secondary domain and sign up for a separate G Suite account using this domain.
If you don't have access to the G Suite account for which your domain is an alias or secondary domain, please contact G Suite support for assistance.
Your G Suite account is on the wrong edition.
Your G Suite account must be on the G Suite Basic edition before it can be upgraded. You can check your domain edition by signing into your G Suite account at google.com/a/your-domain.org (replace your-domain.org with your actual G Suite domain name).

If your domain is not on G Suite Basic, please log into your Google Admin console and click on the link to 'Get G Suite Basic'. You may have to enter billing information temporarily. Billing will be cancelled as soon as your G Suite account is upgraded. If you experience any difficulty changing your domain edition, please contact G Suite support for assistance. 

Your domain belongs to a reseller

We aren't able to upgrade G Suite accounts to the nonprofits version if the domain for your G Suite account is owned by a reseller.  Google for Nonprofits can only upgrade you to G Suite for Nonprofits if the relationship is directly with Google.
Please contact your reseller to evaluate your options. Instructions for resellers to transfer domains to Google can be found here.  Once you are separated from your reseller, activate G Suite again.

After correcting any errors, please resubmit your application.

How to reapply

  1. Sign into Google for Nonprofits using your Google for Nonprofits administrator account.
  2. Locate your nonprofit organization and click the blue Sign up now button to enroll in products.
  3. Click Resubmit beneath the appropriate product.
  4. Fill out the form and click Enroll.
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