Search
Clear search
Close search
Google apps
Main menu

G Suite rejection reasons

If your G Suite enrollment was rejected, you may need to fix one of the following issues before resubmitting your application.

You don't have a G Suite account.
You must have a G Suite account in order to enroll in G Suite for Nonprofits. If you don't have a G Suite account yet, you can sign up for one here. After signing up for a G Suite account and completing domain ownership verification, please sign into your Google for Nonprofits account and resubmit your G Suite enrollment using your new G Suite domain.
Your G Suite account is not verified.
G Suite accounts must be verified before they can be upgraded to the Nonprofit Edition. You can check if your account is verified by signing into your G Suite account at google.com/a/your-domain.org (replace your-domain.org with your actual G Suite domain name). You will be prompted to verify domain ownership if your account is not yet verified.

If your account is not verified, please log into your G Suite control panel and verify domain ownership using one of the methods outlined here. After verifying domain ownership, please sign into your Google for Nonprofits account and resubmit your G Suite enrollment.
The relationship between your organization and your G Suite domain is unclear.
Your G Suite enrollment may have been rejected if the relationship between your organization and the domain for which you requested an upgrade is not clear. If your enrollment was rejected for this reason, you will receive an email to your Google for Nonprofits email account with instructions.
Your G Suite account is suspended.
You can tell if your G Suite account is suspended by signing into your G Suite account at google.com/a/your-domain.org (replace your-domain.org with your actual G Suite domain name). If your domain is suspended for a billing issue, please refer to the Lifting a suspension article for information on how to resolve the suspension.
You requested an upgrade for an alias or secondary domain, rather than a primary domain.
If the domain for which you requested an upgrade is an alias or secondary domain on a G Suite account that you manage, you can either:
  1. reapply using the primary domain, or:
  2. remove the alias or secondary domain and sign up for a separate G Suite account using this domain.
If you don't have access to the G Suite account for which your domain is an alias or secondary domain, please contact G Suite support for assistance.
Your G Suite account is on the wrong edition.
Your G Suite account must be on the Free Edition or the Business Edition of G Suite or on a Nonprofit Edition trial before it can be upgraded. You can check your domain edition by signing into your G Suite account at google.com/a/your-domain.org (replace your-domain.org with your actual G Suite domain name).

If your domain is not on one of these editions, please log into your Google Admin console and click on the link to 'Get G Suite Basic'. You may have to enter billing information temporarily. Billing will be cancelled as soon as your G Suite account is upgraded. If you experience any difficulty changing your domain edition, please contact G Suite support for assistance.

After correcting any errors, please resubmit your application.

How to reapply

  1. Sign into Google for Nonprofits using your Google for Nonprofits administrator account.
  2. Locate your nonprofit organization and click the blue Sign up now button to enroll in products.
  3. Click Resubmit beneath the appropriate product.
  4. Fill out the form and click Enroll.
Was this article helpful?
How can we improve it?
Top 10 ways to use G Suite for Nonprofits

Using G Suite for Nonprofits, or interested in transforming the way you work? Explore powerful tips—organize fundraising events, collaborate on grant proposals, streamline operations, and more.