Android updates: Nexus & Google Play edition devices

Some of this information applies only to devices running Android 5.0 and higher. If your device is running 4.4 or lower, the Menu icon looks like this . If your device is running 4.3 or lower, the Settings icon looks like this .

Check Android version number and software updates

If you're not sure what version of Android your Nexus or Google Play edition device is running or you want to check for software updates, follow these steps:

  1. Open the Settings menu on your device.
  2. Under "System" settings, touch About phone or About tablet > Android version. The number displayed is your device's version number.
  3. To check for software updates, go to About phone or About tablet > System updates.

If you're updating from KitKat to Lollipop, it's normal for the system update to take up to 20 minutes. We recommend charging your device and connecting to a wireless network during system updates.

If you have issues updating to the latest version of Android, try these troubleshooting steps:

Troubleshooting steps for "insufficient storage available"

If you see a message saying that your device has insufficient storage available, you need to clear some space on your device to update to the latest version of Android. You can clear the cached data for apps on your device to free up storage space. This won't delete any personal information you have stored on your device.

To clear your apps' cached data, follow these steps:

  1. Open your device's Settings menu .
  2. Under "Device," touch Storage.
  3. Touch Cached data.
  4. When asked if you want to clear cached data, touch OK.

If you still don't have enough storage space on your device after clearing your cached data, you can uninstall apps you don't use or delete downloaded files to free up additional space. Learn how to optimize memory usage on your device.

Timing for software updates

Nexus devices

Nexus 4, Nexus 5, Nexus 6, Nexus 7, Nexus 9, and Nexus 10 devices receive the latest version of Android directly from Google. Once an update is available, it can take up to two weeks for it to reach your device. Based on your carrier, it may take longer than two weeks after release to get an update.

Nexus devices may not receive the latest version of Android if they fall outside of the update window, which is usually around 18 months after a device has been released.

Google Play edition devices

Updates to Google Play edition devices are managed by the device manufacturers, not by Google. Google works closely with the manufacturers to provide system updates shortly after a new version is released. Once an update is available, it can take up to two weeks for it to reach your device. Based on your carrier, it may take longer than two weeks after release to get an update.

Google Play edition devices may not receive the latest version of Android if they fall outside of the update window, which is usually around 18 months after a device has been released.

Send feedback about your device to Google

This information applies only to devices running Android 5.0 and higher.

You can easily send feedback about your device to Google. This information is used to improve Google's products and services for everyone.

To send feedback from your device, follow these steps:

  1. Open the Settings menu on your device.
  2. Under "System," touch About phone or About tablet.
  3. Touch Send feedback about this device.
  4. Type your feedback in the message.
  5. If you want to include your system logs in the report, check the box next to "Include system logs." If you're reporting a technical issue, these logs are very helpful to Google.
  6. Touch the send icon and your message, system information, and email address (if you're logged into your account) will be sent to Google.