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Check your voicemail

You can listen to your voicemail by calling your voicemail service. With some devices and carriers, you can also check your voicemail in your Phone app.

Note: Some of these steps work only on Android 6.0 and up. Learn how to check your Android version.

How to check your voicemail

Tap a message notification

When you get a voicemail, you can check your message from the notification on your phone.

  1. Swipe down from the top of the screen.
  2. Tap Voicemail Voicemail notification.
Call your voicemail

You can call your voicemail service to check your messages.

  1. Open your device's Phone app phone.
  2. At the bottom, tap Dialpad Dialpad.
  3. Touch and hold 1.
See voicemails listed in your Phone app

On some phones, you can see your voicemails listed in your Phone app. Not all carriers offer this feature. In some cases, you’ll also see a transcript of the voicemail.

  1. Open the Phone app phone.
  2. At the top, tap Voicemail Voicemail notification. If you don't see Voicemail, call your voicemail instead.

Note: If your phone doesn’t show voicemail in the Phone app, your mobile service provider might have a voicemail app that you can download.

Change your voicemail settings

  1. Open your device's Phone app phone​.
  2. At the top right, tap More More.
  3. Tap Settings and then Calls and then Voicemail.
  4. You can:
    • To change what handles your voicemails, tap Service.
    • To set up your voice mailbox, tap Setup.
    • To change the notification sound for messages, tap Sound.
    • To turn on vibration, tap Vibrate.

I'm not getting voicemail notifications

If you switched from a phone that lists voicemail in the Phone app to one that doesn't, you may not get voicemail notifications, or you may get unreadable text messages from your carrier.

If your phone doesn't list voicemail in the Phone app:

Step 1: Contact your mobile service provider

Ask your mobile service provider to downgrade to a basic voicemail service.

Step 2: Check your voicemail settings

  1. Open your device's Phone app phone​.
  2. At the top right, tap More More.
  3. Tap Settings and then Calls and then Voicemail.
  4. Tap Service and make sure Your carrier is selected.

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Amy

Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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