Search
Clear search
Close search
Google apps
Main menu

Fix an installed Android app that isn't working

If an app installed on your Android device is crashing, won't open or respond, or isn't working properly, one of the troubleshooting steps below may fix the issue. After trying each recommended solution, check to see whether it fixed your issue.

If the app with problems seems to be a Google app that came with your Android device, the problem may be caused by another app that was later downloaded to your device.

Tip: If the app that isn’t working is an instant app, try these troubleshooting steps instead.

Step 1: Restart and update

Restart your device

To restart your Android phone or tablet, press your device's power button for about 30 seconds, until your device restarts.

Rebooting your device gives it a fresh start. Sometimes, that's all you need to fix an issue.

Check for Android updates

System updates can bring improvements that may fix your issue.

To check for and install system updates:

  1. Open your device's Settings app Settings.
  2. Scroll to the bottom and tap About phone or About tablet and then System updates.
  3. You'll see your update status. Follow any on-screen steps.
Update the app

App updates can bring improvements that may fix your issue.

To see and get updates for your apps:

  1. Open the Play Store app Google Play Store.
  2. At the top left, tap Menu Menu.
  3. Tap My apps & games.
  4. Apps with available updates are labeled "Update."
    • If an update is available, tap the app and then Update.
    • If multiple updates are available, tap Update all.

Step 2: Check for a larger app issue

Force stop the app

In general, you don't need to close apps. Android automatically manages the memory that apps use.

But to completely shut down an app, including any background services that it may be using:

  1. Open your device's Settings app Settings.
  2. Tap Apps.
  3. Pick the app from the list.
  4. Tap Force stop.

If you continue to have the same problems with the app after you've force stopped, you may need to contact the app's developer.

Clear the app's cache

Clearing cached data can free up needed space by removing temporary files from your device. This is a short-term solution; over time, cached data will build up again and will need to be cleared.

To clear the cache for the app:

  1. Open your device's Settings app Settings.
  2. Tap Apps or Application manager (depending on your device, this may be different).
  3. On the list, tap the app.
  4. Tap Storage.
  5. Tap Clear cache.

If you continue to have the same problems with the app after you've cleared the cache, you may need to contact the app's developer.

Clear the app's data

Clearing all of an app's data can resolve some issues.

Caution: Any data saved in this app will be erased.

To clear all of an app's data:

  1. Open your device's Settings app Settings.
  2. Tap Apps or Application manager (depending on your device, this may be different).
  3. On the list, tap the app.
  4. Tap Storage.
  5. Tap Clear data.

If you continue to have the same problems with the app after you've cleared its data, you may need to contact the app's developer.

Contact the app's developer

If you downloaded the app from the Google Play Store, you can try contacting the developer for further assistance.

Uninstall the app

If you continue to have issues, you can uninstall the app.

Caution: Any data saved in this app will be erased.

To uninstall an app:

  1. Touch & hold the app you want to uninstall.
  2. Drag the app to Uninstall at the top of the screen. If you don’t see Uninstall, then the app is likely a system app that can't be uninstalled.
  3. If you want to use the app again, you can try reinstalling the app.

Related links

Amy

Amy is an Android expert and author of this help page. Leave her feedback below about the page.

Was this article helpful?
How can we improve it?