Fix issues with Business Messages

You can search for businesses and chat with them using Messages. If you get an error message when you chat with a business, you may need to turn off "browse privately" or update Google Play Services.

Important: Business Messages in Search are only available in the United States.

Turn off "browse privately" in Chrome

You can switch between Incognito tabs and regular Chrome tabs. You'll only browse in private when you're using an Incognito tab.

You can also choose to block third-party cookies when you open a new incognito window. Learn more about cookies.

Close Incognito mode to stop private browsing

Incognito mode runs in a separate tab from your normal Chrome tabs.

If you have an Incognito tab open and you open another one, your private browsing session will continue in the new tab. To exit Incognito mode, close all Incognito tabs.

  1. On your Android phone or tablet, open the Chrome app Chrome.
  2. At the top right, tap Switch tabs Switch tabs. On the right, you'll see your open Incognito tabs.
  3. At the top right of your Incognito tabs, tap Close Close.

Fix problems with Google Play Services

Important: Google Play Services connects apps to other Google services, like Google Sign In and Google Maps. Google Play Services isn’t the same as the Google Play Store app, and is included with Android.

Step 1: Make sure Google Play Services is up-to-date

If you don’t find these options, skip this step.

  1. On your Android device, open the Settings app Settings.
  2. Tap Apps & notifications and then See all apps.
  3. Scroll down and tap Google Play Services.
  4. Scroll down and tap App Details.
  5. Tap Update or Install.

Step 2: Clear cache & data from Google Play Services

  1. On your Android device, open the Settings app Settings.
  2. Tap Apps & notifications and then See all apps.
  3. Scroll down and tap Google Play Services.
  4. Tap Storage and then Clear Cache.
  5. Tap Manage Space and then Clear all Data.
  6. Open the Google Play Store Google play store.
  7. Wait for 5 minutes, then try your download again.

Step 3: Clear your Play Store’s cache & data

Fix app issues when you clear your Play Store's cache and data.

  1. On your Android device, open the Settings app Settings.
  2. Tap Apps & notifications and then See all apps.
  3. Scroll down and tap Google Play Store Google play store.
  4. Tap Storage and then Clear Cache.
  5. Tap Clear data.
  6. Re-open the Play Store, and try your download again.

If these steps don’t work, find other troubleshooting steps.

If you still experience errors with Business Messaging in Search, you may need to upgrade your device.

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