If you can't send or receive messages, or have trouble connecting to Messages on web, try the following suggestions below.
Fix problems sending or receiving messages
- Make sure you have the most updated version of Messages.
- If you have a SIM card, ensure that it is inserted properly.
- If you’re on Fi, sign in to the Project Fi app.
- Verify that Messages is set as your default texting app. Learn how to change your default texting app.
- Make sure your carrier supports SMS, MMS, or RCS messaging.
- Check your plan or credit balance to see that you have enough to send/receive messages
- See if you have signal.
- Check if you’re on airplane mode. If you are, turn it off.
- If you’re switching from an iPhone, make sure you’ve deactivated iMessage for your number.
- If you change messaging apps on your phone and don’t receive messages, you may need to turn off chat features.
Fix problems sending or receiving messages from specific contacts
- Delete the contact and add it again.
- Check if you blocked them.
- Verify that their phone number is correct.
- Check if you need to specify a country code (e.g. +1 for US numbers).
Fix problems sending MMS messages
- Ensure that you have a data connection.
- In your device’s settings app, reset your APN settings to default.
Try other troubleshooting steps
- There’s not enough space on my device: If you get a notification that Messages may not send or receive messages until more space is available, try these tips to free space.
- I’m getting unreadable text messages: If you switched from a phone with visual voicemail to one without, and you get unreadable texts from your mobile carrier, troubleshoot your voicemail notifications.
- I’ve switched from an iPhone to an Android phone: If you're switching from an iPhone to an Android phone, be sure to turn off iMessage.