Boost your messaging experience with RCS. Learn how to turn on RCS chats.

Get interactive messages from businesses

You can get interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass.

Have interactive conversations with businesses

To have an interactive conversation with a business, you need to turn on RCS chats.

If your phone and carrier can use RCS, the option will show in your advanced settings.

Tip: Availability varies, and carrier charges may apply. Contact your carrier for details.

  1. Open Google Messages .
  2. Tap your profile photo or icon and then Google Messages settings.
  3. Tap RCS chats and then Turn on RCS chats.
  • Tip: If you can't find "RCS chats," tap Chat features.

If you don't find this option, it may not be available for your phone or carrier.

Troubleshoot: Conversation not available

If a business is unavailable for a conversation, it may be because:

  • You don’t have Google Messages. From Google Play, download the app.
  • If RCS chats isn't turned on, turn on RCS chats.
  • The business or service you're trying to interact with isn't supported in the country or region you're in or by your carrier at this time.

Learn about verified businesses

When a business uses RCS chats, Google or other third party providers can verify the business' identity. If the business is verified, it will say "verified" or have a verified badge Verified.

When you message with the business, they'll receive a read receipt for each of their messages that you read. Learn more about how to turn off read receipts.

Get more info about a business

To get a business' information, tap the business’ name and then Information.

To review the business' privacy policy and terms of service

  1. Tap Info & Options and then Options.
  2. Select an option:
    • View Privacy Policy
    • View Terms of Service

Block or report business messages

If you no longer want to receive messages from a business, you can block and report.

  1. Open Google Messages .
  2. Open the conversation with the business you want to block.
  3. Below the conversation, tap Block & report.
  4. Alternatively, tap More More and then Block & report spam.
  5. Select an option:
    • Report as spam:To report spam or poor business behavior to Google, tap the checkbox. This will also block the business.
    • Block: Confirm that you want to block the business.

Tip: Once you block a business, the conversation you had with them is moved to the "Spam & Blocked" folder. To find business messages that you've blocked, tap More More and then Spam & Blocked.

Unblock businesses

  1. Open Google Messages .
  2. Tap More More and then Spam & blocked.
  3. Tap the name of the business you want to unblock.
  4. To confirm, tap Unblock.

Related resources

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