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Get interactive messages from businesses

You can get interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass. To get these messages, make sure a setting called “chat features” is on.

Get these messages

For rich media and other interactive messages to work, both you and the business need to have chat features turned on. The availability varies by device and carrier, and carrier charges may apply. Contact your carrier for details.

If your phone and carrier can use chat features, the option will show in your advanced settings.

Turn on the setting

  1. Open Android Messages Android Messages.
  2. Tap More More and then Settings.
  3. Tap Advanced and then Chat features.
  4. Tap Enable chat features

If you don't see this option, it may not be available for your phone or carrier.

What's a verified business

When a business uses chat features, Google can verify its identity. If the business is verified, it will say "verified" or have a verified icon Verified.

Note: When you message with the business, they'll receive a read receipt for each message from the business that you read. Learn more about how to turn off read receipts.

Get more info about a business

To get a business' information, like the contact number, tap the business’ name, then tap Information.

To view the business's privacy policy and terms, tap Info & Options and then Options and then Choose View privacy policy or View Terms of Service.

Note: These options will only show if the business has chat features turned on

Block or report business messages

If you no longer want to receive interactive messages with rich media from a business, you can block them.

  1. Open Android Messages Android Messages.
  2. Open the conversation with the business to block.
  3. Tap More More and then Info & options.
  4. Tap Options and then Block [business name].
  5. Choose from below:
    • Report as spam: To report spam or poor business behavior to Google, tap the checkbox, and the business will be reported as spam to Google. This will also block the business.
    • Block: Confirm that you want to block the business. Once you block a business, the conversation you had with them will be archived. See your archived messages by going to More More and then Archived.

Unblock businesses

  1. Open Android Messages Android Messages.
  2. Tap More More and then Blocked contacts.
  3. Tap the name to unblock  and then To confirm, tap Unblock.
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