Get interactive messages from businesses

You can get interactive messages with rich media, like photos and videos, from businesses. For example, an airline could send you a message with your boarding pass.

Have interactive conversations with businesses

To have an interactive conversation with a business, you need to turn on RCS chats.

If your phone and carrier can use RCS, the option will show in your advanced settings.

Tip: Availability varies, and carrier charges may apply. Contact your carrier for details.

1. Open Google Messages .
2. Tap your profile photo or icon  Google Messages settings.
3. Tap RCS chats  Turn on RCS chats.

• Tip: If you can't find "RCS chats," tap Chat features.

If you don't find this option, it may not be available for your phone or carrier.

Troubleshoot: Conversation not available

If a business is unavailable for a conversation, it may be because:

• You don’t have Google Messages. From Google Play, download the app.
• If RCS chats isn't turned on, turn on RCS chats.
• The business or service you're trying to interact with isn't supported in the country or region you're in or by your carrier at this time.

Learn about verified businesses

When a business uses RCS chats, Google or other third party providers can verify the business' identity. If the business is verified, it will say "verified" or have a verified badge .

When you message with the business, they'll receive a read receipt for each of their messages that you read. Learn more about how to turn off read receipts.

Get more info about a business

To get a business' information, tap the business’ name  Information.

To review the business' privacy policy and terms of service

1. Tap Info & Options  Options.
2. Select an option:
   • View Privacy Policy
   • View Terms of Service

Block or report business messages

If you no longer want to receive messages from a business, you can block and report.

1. Open Google Messages .
2. Open the conversation with the business you want to block.
3. Below the conversation, tap Block & report.
4. Alternatively, tap More Block & report spam.
5. Select an option:
   • Report as spam:To report spam or poor business behavior to Google, tap the checkbox. This will also block the business.
   • Block: Confirm that you want to block the business.

Tip: Once you block a business, the conversation you had with them is moved to the "Spam & Blocked" folder. To find business messages that you've blocked, tap More Spam & Blocked.

Unblock businesses

1. Open Google Messages .
2. Tap More   Spam & blocked.
3. Tap the name of the business you want to unblock.
4. To confirm, tap Unblock.

Related resources

• Turn on RCS chats in Google Messages
• Fix issues with Business Messages
• Use Google Messages to chat with businesses