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How to fix: Mismatched regional prices

Edit the price for all regions to be the same as your online store

In this article

Why this issue is happening

The value posted for the price [price] attribute on the regional landing pages for one or more of your products doesn't match the value listed for the price [price] attribute in your product data in those regions.

For example, the price of a pair of sunglasses in your product data may be listed as 10 USD for one region and 15 USD for another, while the price on the landing page is listed as 20 USD. This results in a mismatch of prices.

How to fix your issue

To fix this issue, remove the unsupported attribute from your product(s).

Fix products one by one directly in Merchant Center

Step 1Navigate to Products in Merchant Center, then select the Needs attention tab.

Step 2Use the filter icon above the table to find all products affected by your issue.

Step 3Click on the title of the product you want to fix, then click Edit product.

Step 4Edit the price [price] for all regions to be the same as your online store.

Step 5Select Save.

Fix multiple products at once

Step 1Navigate to Products in Merchant Center, then select the Needs attention tab.

Step 2Use the filter icon above the table to find all products affected by your issue.

Step 3Select the Download icon to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4Cross reference the downloaded list with your uploaded product data, and edit the price [price] for all regions to be the same as your online store

Step 5Reupload your corrected product data to Merchant Center using your chosen upload method.

Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

 


 

Need more help?

Check out this guided troubleshooter: I need help fixing my price issue

 

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