In this article
Why this issue is happening
This issue happens when the GTIN (Global Trade Item Number) value submitted for this product is valid, but incorrect. This error tends to occur when the GTIN from another product is accidentally re-used.
How to fix your issue
For any given product, you must only use the related GTIN number that is provided by the manufacturer. This identifying value uniquely defines your product and helps to match search queries with your offers. Do not make up or create new GTINs.
If your product has a barcode, you can normally find the GTIN on the packaging.
Once you confirm that the GTIN you’ve provided correctly corresponds to your product, please make sure that the other product attributes (for example, image [image], title [title], or description [description]) are of high quality and consistent with your product.
For more information about the validation of GTINs, refer to the GTIN Validation Guide edited by GS1.
Fix products one by one directly in Merchant Center
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Make sure you are using the GTIN
[gtin] attribute provided by the manufacturer, and the additional product attributes are consistent with your product.
Select Save.
Fix multiple products at once
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and make sure you are using the GTIN
[gtin] attribute provided by the manufacturer. The additional product attributes should be consistent with your product.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Request a review
If your account or product gets disapproved you can either fix the problem and request a review, or disagree with the issue and request a review. There may be additional steps you can take, such as verification options, depending on the issue.
If the review is successful, your issue will disappear. In some cases, there's a limit on how many reviews you can request. This limit will be specified.
If the disapproval remains and you’re uncertain with how to proceed, contact us for support.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.