Your Merchant Center account contains a dashboard on which you can view information collected and processed by Google Customer Reviews. For initial insight on your shop rating and the data collected, use the Google Customer Reviews dashboard.
Before you begin
To view information collected and processed by Google Customer Reviews, sign in to your Merchant Center account. Click the tools icon , then select Customer Reviews setup under 'Tools'.
Overview
There are five key metrics that show up on your Google Customer Reviews dashboard. Metrics can also be viewed in a specific country by selecting one from the drop-down list.
Opt-ins received
This metric shows the number of customers in a given day that have opted in to the Google Customer Reviews survey.
Surveys offered
This metric shows the number of surveys emailed to your customers on a given day. Some customers who opt in may not be emailed a survey. Also note that there is a delay between when a customer opts in and when a survey is sent.
Survey responses received
This metric shows the number of survey responses that customers have submitted on a given day.
Shop rating
This metric provides the shop rating displayed within your badge, search and Shopping ads during the time period shown.
Product reviews
The product reviews section of your Google Customer Reviews dashboard contains information about the status of your eligibility for product ratings.
Product ratings status
This card is shown if your account is eligible for product ratings. Star ratings won't appear on product listings when an account is ineligible.
Product survey responses graph
This graph in your Merchant Center account displays the number of product reviews that have been successfully collected per day through the Google Customer Reviews programme.
GTIN graph
This graph shows the number of valid GTINs that have been received through the Google Customer Reviews opt-in.
Google Customer Reviews considers a GTIN to be valid if it is properly formatted in accordance with international standards and corresponds to an existing product listing in the Shopping ads catalogue.