The value that you provided for a particular attribute, (for example, the availability [availability] attribute) could not be recognized.
For each attribute that is included in your product data, you must submit a valid and recognizable value. For example, you could submit "in_stock" or "out_of_stock" for the availability [availability] attribute, but you cannot submit "pending". Similarly, you could submit "unisex" or "female" for the gender [gender] attribute, but you cannot submit "teen" or "fm". (Note that for both the availability [availability] attribute and the gender [gender] attribute, values must be submitted in English)
To resolve this issue, review the accepted values for the attribute and ensure that the values in your product data fall within the accepted range.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Submit an accepted value for the attribute
- Filter the downloaded report so that you only see products with:
“Issue title” = Invalid value: attribute[attribute] - Check your submitted product data for those products (using the ID), and make sure that the value(s) you've submitted for the attribute meet the formatting requirements.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.