How to fix: Missing value [shipping]

Add delivery costs for your product

Some of your products are missing delivery costs. These products will remain disapproved until you provide a delivery cost by using the account-level delivery settings or adding the shipping [shipping] attribute for each product.

Google recommends that you set up general rules at the account level, and override those settings for specific products only when they differ from the general rules. The shipping_label [delivery_label] attribute can also be used to group your products together to specify special delivery rates.

You can specify up to 100 delivery attributes for each product, depending on the geographical split of your delivery services.

Learn more about setting up delivery settings

Instructions

Step 1: Check and correct the account-level settings for the delivery services

  1. Sign in to your Merchant Center account.
  2. Click the tools icon Tools and setting menu icon [Gear], then select Delivery and returns under 'Tools'.
  3. On the Delivery services tab, create a new delivery service by clicking the blue plus button or select an existing service.
  4. Configure your delivery costs using the options available in the table.
  5. After we've verified your delivery cost, the notification on the Diagnostics page will be removed.

Step 2a: If you are using item-level settings to modify the delivery rules for specific items, view the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Filter, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the 'Issue' column, then click the download button Download at the end of the row.

To see a list of up to 50 products with this particular issue:

  • Find the issue under the 'Issue' column, then click View samples in the 'Affected items' column.

Step 2b: If you are using item-level settings to modify the delivery rules for specific items, correct the delivery costs for each item

  1. Filter the downloaded report so that you only see products with either: 'Issue title' = Missing value [shipping]
  2. Check your product data for those products (using the ID), and make sure that each item has shipping_label [delivery_label] data. Shopping ads will also require valid shipping [shipping] data and may require shipping_weight [shipping_weight] data.

Step 3: Resubmit your product data

  1. After you've updated your product data, resubmit it using one of these methods:
  2. Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.

    Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.

Related links

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