In this article
Why this issue is happening
Your product images aren't encoded in a way that Google recognizes. This prevents us from displaying your image in Shopping ads and free listings, so your products have been disapproved until the images are updated to meet our encoding standards.
How to fix the issue
Check the values you've submitted for the image link [image_link] attribute and the additional image link [additional_image_link] attribute for this product. Ensure that those values abide by the attribute minimum requirements and are encoded in an accepted format, such as:
- JPEG (.jpg/.jpeg)
- WebP (.webp)
- PNG (.png)
- GIF (.gif)
- BMP (.bmp)
- TIFF (.tif/.tiff)
Fix products one by one directly in Merchant Center
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Make the sure the images you submit are encoded in an accepted format.
Select Save.
Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data, and ensure that any images you've submitted are encoded in an accepted format.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.