Shopping Actions Policies

Shopping Actions US + Shopping Actions France
All Shopping Actions retailers must follow the Shopping ads policies. The following additional policies also apply to all Shopping Actions content. You must follow both the Shopping ads policies and the Shopping Actions policies to show your products on Shopping Actions.

Unsupported Shopping Actions content

Certain products and services that are not supported for promotion or sale in Shopping Actions. All Shopping ads policies apply, as per the Google Terms of Service. It's important to review both the Shopping ads policies and the following list to ensure that your products and services meet the outlined policies:

  • Custom or personalised products
  • Bundled service plans
  • Used or refurbished products
  • Final Sale Items
  • Preorder Items
  • Digital goods & subscriptions
  • Items requiring in-store activation
  • Items sold by marketplace sellers
  • Items that require scheduled delivery, or delivery by freight
  • Regulated vehicle parts (for example, those regulated by the Federal Motor Vehicle Safety Standards (FMVSS) in the United States)
  • Products with age and/or ID verification requirements
  • Merchant's own gift cards
  • Rare, scarce or valuable metals or stones

Additional Shopping Actions-specific requirements

Products in the categories below are supported for Shopping Actions and have different policies that are shown on Shopping Actions than those that are shown on Shopping ads.

Hazardous materials

Shopping Actions allows the promotion or sale of hazardous materials classified as Other Regulated Materials (ORM-D) by the US Department of Transportation. ORM-D goods present a limited hazard during delivery due to their quantity, form or packaging, and are sometimes referred to as 'Consumer Commodities'. Consumer Commodities are hazardous materials packed in a form suitable for retail sale for consumption by individuals for personal care or household use, such as:
  • Nail polish
  • Acetone nail polish remover
  • Perfumes
  • Aerosol hair spray
  • Diffusers
  • Medicines
  • Household cleaners
  • Paint
  • Fluorescent light bulbs

Merchants are responsible for ensuring that they promote only ORM-D goods in compliance with US Department of Transportation definitions. To comply with marking requirements, merchants must either:

  • Appropriately mark the packages containing such ORM-D goods with the 'ORM-D' or limited quantity marking. The 'ORM-D' marking is only permissible until 31 December 2020.
  • Indicate in their feeds which items are ORM-D goods.

Shopping Actions doesn't allow the promotion or sale of non-ORM-D hazardous materials. Some examples of prohibited products include:

  • Lithium metal or ion batteries (such as button cells), unless they are:
    • (a) contained in equipment
    • (b) lithium metal batteries with a net weight of 5 kg or less and packed with equipment
  • Flammable solids, like matches, sulphur or silicon powder
  • Flammable liquids, like lighter fluid, butane or propane
  • Toxic and infectious substances, like pesticides and arsenic
  • Radioactive materials
  • Corrosives, like sulphuric acid and mercury

Pricing and payments

  • For products sold in bulk quantities, the total price for the minimum number of items sold must be submitted.
  • Any pricing information contained must comply with local regulations. It is the merchant's responsibility and also in his or her best interest to comply with such local requirements while participating in the Shopping Actions programme.
  • Items with variable prices, such as in auctions, should not be submitted. All products must be sold at fixed prices.

Consumer traffic solicitation

Shopping Actions doesn't allow product listing descriptions that redirect users to another website to complete their transaction, or which otherwise suggest that users navigate away from Shopping Actions for additional product information.

Images with promotional messages

Shopping Actions doesn't allow product listings with images containing promotional messages, including watermarks or promotional text. Image links pointing to logos or other generic images are also not allowed.

Product availability

Shopping Actions doesn't allow the promotion of product listings that provide incorrect product availability information to users. Learn more about availability.
Books (France only)
Books participating in Shopping Actions France must be listed as books using the Google Product Category. If a book isn't listed within the Books Google Product Category, it will be disapproved.


Need help? Click here to contact Shopping Actions support.

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