Merchant Promotions policies provide important guidance about promotion eligibility. To help make sure that users have a positive experience, your promotions must comply with the following policies:
- Promotions must add value
- Adhere to Shopping ads policies
- Adhere to Google Editorial requirements for titles
- Follow redemption requirements
- Avoid overly restrictive promotions
- Make promoted products clear to the shopper
- Make confirmation of promotion receipt clear
- Include redemption code for delivery promotions
- Follow combined promotions policies
Promotions must provide a monetary discount or an additional product or service not normally associated with the purchase. All promotions are applied at checkout or point of sale.
Promotions can't be:
- Trade-in offers
- Mail-in or email rebates
- Products and services that are usually free
- Text used to advertise a product without a discount
- Less than $5 or 5% off the current price of an item
- Tax/value added tax (VAT) discounts
- Reflected in the stock keeping unit (SKU) price on the Shopping ads product page or product landing page
Note: Promotions are limited to 6 months (183 days).
Some products or services cannot be promoted in Shopping ads. For details, see the Shopping ads policy restrictions.
Google reserves the right to remove any promotion from your Shopping ads listing at any time for any reason.
Promotion titles should be concise, easy to understand, accurate and only represent the value of the specific deal being promoted.
Titles need to:
- Clearly state any minimum thresholds/items needed for the deal
- Disclose any redemptions requirements
- Include billing expectations, additional charges, minimum purchase limits, etc.
- Clearly state the conditions and any restrictions or limitations of the offer
- Attempt to trick or mislead shoppers
- Keep additional fees hidden until checkout
See our Editorial requirements for a list of additional editorial requirements, best practices and instructions on how to format your promotion's text. To optimise the quality of your promotions, Google may contact your business to request changes based on these guidelines.
Note: Google or its affiliates may modify promotion text to make non-material changes (e.g., size, formatting, punctuation, capitalisation and spelling modifications).
Merchants must not impose deal-specific costs on users upon redemption if these costs do not apply to non-deal purchases. In other words, when users redeem their promotion, they should not be subject to fees which do not apply to users not redeeming a deal.
Promotions must be redeemable without unspecified additional user requirements. Deals where merchants impose requirements not included in titles in order to redeem are not permissible. Unacceptable additional requirements include, but are not limited to:
- Sign up for store card
- Sign up for paid membership
- Take this survey to redeem the promotion
Promotions must be generally accessible to all customers. Promotions available only to a subset of shoppers or specific payment methods that are different from the website's normal payment restrictions are unacceptable. Examples of overly restrictive promotions can include, but are not limited to:
- "£10 off for Teachers & Students"
- "10% off for older people and armed forces"
- "£15 off on your birthday"
- "First-time customers"
- "10% discount with Like"
- "5% off with Visa credit card"
- "10% off when you complete a short survey at check-out"
Shoppers must be able to redeem promotions for all eligible products. When a promotion is limited to specific products, it must be applicable to only the specific products identified in the products feeds.
Bundle promotions must clearly disclose all items: If a combination of products must be added to qualify for the promotion, the title should clearly state all products that must be added
A shopper's receipt of promotions must be clearly confirmed by the point of purchase, and given in the basket or at checkout (not on the product landing page).
Discounts must not already be shown on the product landing page. For example, when shoppers see that you run a promotion that says "£10 off" and they are purchasing a £100 item, they would expect the total to be £90. When they find out that they still owe £100 (because the discount was already factored into the displayed price), rather than £90, it creates a negative experience.
Promotions confirmed on landing pages are not considered added value and are not eligible for Merchant Promotions. See Shopping policies for more information. The price in your product feed (which is the price that we also show on the Shopping ad) must match the price on the landing page.
Receipt of free gifts, gift cards or e-cards can be displayed on the product landing pages, and must also be mentioned in one of the following locations:
- Trolley or basket
- Checkout page
Note that free gift cards for shops other than your own are not permissible. Additionally, sample products or trials do not qualify as free gifts. Store credit and reward points are permissible only in monetary value. To review title guidelines for gifts, refer to the Editorial requirements.
A delivery promotion must have a valid redemption code or it will not be considered an added value. If free delivery is already offered on your site at a certain threshold without a code, you can still offer free delivery at a lower amount as long as it is associated with a code.
Note: If your promotion offers delivery at a lower threshold, promotions should not be tied to items priced above the normally offered threshold. The promotion must have a product applicability of
SPECIFIC_PRODUCTS and be mapped only to items that are priced below the offered amount.
For example, if free delivery is already given for orders £45+ (without a code) and you would like for free delivery to be given at £35+ with a code, the promotion should only be mapped to items that are priced below £45.
Some promotions that are not permissible as standalones can become permissible when combined with another promotion that provides additional value for shoppers.
|10% off on all products with free delivery||Yes – Allowed with or without a delivery redemption code|
|£50 postal or email rebate and £25 instant discount for £300+ purchase||Yes – Rebate promotion combined with instant discount promotion is considered an added value promotion|
|£50 postal or email rebate plus free delivery site-wide||Yes – If promotion contains valid delivery redemption code
No – If promotion is missing delivery redemption code
|Free camera lens + 2% rewards||Yes – Rewards promotion combined with a free gift is considered an added value|
|20% off + Buy one get one free||Yes – If 20% discount is reflected in checkout page
No – If 20% discount is given on the product landing page already and the checkout page price is the same as the product landing page price