The article talks about how to resolve errors caused by a mismatch between the country in your shipping attributes and your loyalty program settings. You’ll learn how to verify your loyalty program configuration, update the country sub-attributes in your product data, and ensure that your loyalty-based shipping benefits are correctly applied and displayed to customers.
On this page
Why this issue is happening
Google identified that the country [country] sub-attribute in your shipping [shipping] or carrier shipping [carrier_shipping] attribute(s) does not match the country configured in your loyalty program settings. The loyalty program sub-attributes allow you to specify differentiated shipping options for members of your loyalty program. The country sub-attribute to be matched to your loyalty program label [loyalty_program_label] and loyalty program tier [loyalty_program_tier].
To match these shipping options to your loyalty program make sure that you have configured a loyalty program for the country specified in your shipping [shipping] or carrier shipping [carrier_shipping] attribute.
Note: Loyalty programs support a single country per merchant center account. If you have loyalty programs operating in multiple countries you will need to set up a separate Merchant Center account.
How to fix your issue
To fix this issue, review your configured loyalty programs and ensure that you have configured a loyalty program for the country specified in your shipping [shipping] or carrier shipping [carrier_shipping] attributes. Alternatively, adjust the country specified in your shipping [shipping] or carrier shipping [carrier_shipping] attribute(s) to match the country in your configured loyalty programs.
Fix multiple products at once
- Navigate to Products in your Merchant Center, then select the Needs attention tab.
- Use the filter icon
above the table to find all products affected by your issue.
- Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
- Cross reference the downloaded list with your uploaded product data, and enter a matching country
[country]sub-attribute corresponding to your configured loyalty program. Alternatively, if you’ve already enabled the loyalty program add-on and selected a country other than the country specified in your shipping[shipping]or carrier shipping[carrier_shipping]attribute, you will need to remove the loyalty program add-on and re-enable it for the chosen country. - Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure the issue is no longer listed on the “Needs attention” page.