In this article
Why this issue is happening
One or more of your offers has been determined to include misleading or unrealistic claims. For example, the offer may promise a result that is scientifically unlikely or refute a claim that has been proven to be true. As a result, these offers have been disapproved.
You are responsible for the product data that you submit, including determining if your products comply with our policies. We use automated systems to identify violations and disapprove products, but we might not be able to find all products in violation automatically. The automatically disapproved products can help you to identify patterns (for example, product categories, brands, keywords) that you can use to remove all violating products from your product data. You must remove all products from your product data that violate Shopping policies and requirements.
How to fix your issue
To fix the issue, review your product listings for the affected offers and remove them from your feed.
Fix products one by one directly in Merchant Center
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Filter the downloaded report so that you only see products with: “Issue title” = Misleading or unrealistic promotions
Search your product data for those products (using the item ID) and remove them from your product data.
Select Save.
Fix multiple products at once
Go to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your product data.
Filter the downloaded report so that you only see products with:
“Issue title” = Misleading or unrealistic promotions
Search your product data for those products (using the item ID) and remove them from your product data.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.