One or more of your offers has been determined to include misleading or unrealistic claims. For example, the offer may promise a result that is scientifically unlikely or refute a claim that has been proven to be true. As a result, these offers have been disapproved.
Review your product listings for the affected offers and remove them from your feed.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Remove all violating items from your product data
- Filter the downloaded report so that you only see products with:
“Issue title” = Misleading or unrealistic promotions - Search your product data for those products (using the item ID) and remove them from your feed. If you believe an item was disapproved incorrectly, go to step 3b.
- You are responsible for the product data that you submit, including determining if your products comply with our policies. We use automated systems to identify violations and disapprove products, but we might not be able to find all products in violation automatically. The automatically disapproved products can help you to identify patterns (for example, product categories, brands, keywords) that you can use to remove all violating products from your product data. You must remove all products from your product data that violate Shopping policies and requirements.
Step 3a: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
Step 3b: Request a review
In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.