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How to fix: Misleading or unrealistic promotions

Remove the items that promote misinformation or unsupported claims

This policy applies to Shopping ads and local inventory ads.

In this article


Why this issue is happening

One or more of your offers has been determined to include misleading or unrealistic claims. For example, the offer may promise a result that is scientifically unlikely or refute a claim that has been proven to be true. As a result, these offers have been disapproved.

Note: If the majority of the offers in your feed are determined to include misleading or unrealistic claims, then your entire account will be disapproved.

You are responsible for the product data that you submit, including determining if your products comply with our policies. We use automated systems to identify violations and disapprove products, but we might not be able to find all products in violation automatically. The automatically disapproved products can help you to identify patterns (for example, product categories, brands, keywords) that you can use to remove all violating products from your product data. You must remove all products from your product data that violate Shopping policies and requirements.

How to fix your issue

To fix the issue, review your product listings for the affected offers and remove them from your feed.

Fix products one by one directly in Merchant Center

Step 1 Go to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon above the table to find all products affected by your issue.

Step 3 Click on the title of the product you want to fix, then click Edit product.

Filter the downloaded report so that you only see products with: “Issue title” = Misleading or unrealistic promotions

Search your product data for those products (using the item ID) and remove them from your product data.

Step 4Select Save.

Fix multiple products at once

Step 1 Go to Products in Merchant Center, then select the Needs attention tab.

Step 2 Use the filter icon above the table to find all products affected by your issue.

Step 3 Select the download icon to download a list (.csv) of all affected products for all issues or this particular issue.

Step 4Cross reference the downloaded list with your product data.

Filter the downloaded report so that you only see products with:
“Issue title” = Misleading or unrealistic promotions

Search your product data for those products (using the item ID) and remove them from your product data.

Step 5 Reupload your corrected product data to Merchant Center using your chosen upload method.


Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

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