One or more of your products use a single-color image (that is, an image that contains only one color). For each product listed in your product data, you must provide a main image that clearly shows the principal product being advertised using the image_link
attribute. The image must show the advertised product unless your product falls into one of the following Google product categories:
Vehicle Paint
(ID:3812
)Craft Paint, Ink & Glaze
(ID:505378
)Painting Consumables
(ID:503740
)
In each of the above product categories a single-color image is acceptable.
Products with single-color images will remain disapproved and won’t show in Shopping ads or free listings until you’ve updated the images or submitted the Google product category that allows single-color images.
Learn more about best practices and guidelines for images.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button next to the filter button , beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button at the end of the row.
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Provide images that display the product being advertised or add the correct Google product category
- Filter the downloaded report so that you only see products with: “Issue title” = Image is a single color.
- Check your submitted product data for those products (using the ID), and make sure each product has a primary image that conforms to the data specifications. If your product belongs to one of the Google product categories for which a single-color image is acceptable, be sure you've added that product category.
- The quickest way to update your images is to change the URL provided for the
image_link
attribute. If you keep the URL the same and change the content, this may lead to a longer time before your products are updated. You can force a faster fetch of the image by changing the image URL.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.