How to fix: Malicious software

Go to Google Search Console to review and fix safety issues related to your website domain

This policy applies to Shopping ads and local inventory ads with merchant hosted local store front.

Why this issue is happening

Google has determined that your site may be unsafe and has flagged it as such. As a result, users may be blocked from visiting the site on some browsers and Google Search results.

How to fix your issue

To resolve this issue, examine your site and ensure the safety of your domain. You may request a re-review after resolving the issue in Search Console.

Step 1 of 3: Understand and fix the issue

Examine your site and security measures to ensure your site’s safety.

You may have malicious links that are hidden in your theme or plugin files.
The plugin may be outdated or there may be a vulnerability.

Step 2 of 3: Submit your domain to Search Console

Once you’ve fixed the issue, go to Google Search Console for your domain and follow the instructions to resolve the security issue.

Step 3 of 3: Request a review

After you resubmit your product data, request an account review:

Step 1 Make sure that you examine your site and ensure the safety of your domain.

Go to Products in Merchant Center, then select the Needs attention tab.

Step 2 Above the summary cards, click on View setup and policy issues.

Step 3 Locate the account-level issue that you would like to have reviewed.

Step 4 Click Request review.

Step 5 Read the pop-up window to ensure that you understand the review process, and its requirements and limitations.

Step 5 Check the box and click Request review.

Note: Review requests can take up to 7 business days to complete. You’ll receive an email notification once the review has been completed.

After the review is performed, if your account meets the product data requirements, your account will be reactivated.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform

Next steps

After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.

Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.

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