Troubleshoot setup

Here's how to fix problems you might have when setting up Google meeting room hardware.

Installation

How do I re-pair the remote control with my Chromebox for meetings?
  1. Plug the USB Ethernet adapter into any USB port on the Chromebox.
  2. Hold the remote control close to the USB Ethernet adapter (ideally within 6 to 8 inches).
  3. Press and hold the Menu and Mute buttons simultaneously on the remote control for 4 to 5 seconds.

Enrollment issues

During enrollment, I can't get past the language screen
On that screen, check to see if a blue halo appears around the Language field. If not, connect a USB keyboard to your Chromebox for meetings and press Ctrl+Alt+H. This puts the device in Chromebox for meetings mode and should let you proceed with enrollment.
My domain uses SSO. Does Google meeting room hardware support this?
Google meeting room hardware supports single sign-on (SSO) during enrollment when SSO for Chrome devices is enabled. For instructions and details, see Configure SAML single sign-on for Chrome devices. 
What G Suite editions are supported?
G Suite Edition Support Summary Notes
Business All features and options See Use Google meeting room hardware.
Education All features and options See Use Google meeting room hardware.
Government
  • Unscheduled room-to-room calls
  • Invite Gmail or other Google accounts users from the device to join a meeting
  • Screenshare using g.co/present

For effective unscheduled (ad hoc) meetings, buy and install at least 2 devices.


The Calendar settings don't include the “Add video call” link. The device displays a schedule for the day (if a room is invited using the Calendar), but you can't join a meeting by selecting the name using the remote.
Standard Edition Not supported Upgrade to G Suite to use Google meeting room hardware or provide a new domain to use devices without G Suite.
 
Partner Edition Not supported Upgrade to G Suite to use Google meeting room hardware or provide a new domain to use devices without G Suite.
No G Suite
  • Supports unscheduled room-to-room calls
  • Invite Gmail or other Google accounts from the device to join a meeting
  • 12 month trial of G Suite with 10 accounts per domain available, so that screenshare with g.co/present is possible
 See the special considerations for more information.
Was this helpful?
How can we improve it?