Troubleshoot the Meet hardware remote control

Here's how to fix problems you might have when setting up Google Meet hardware.

Remote control

The keyboard language on my remote control is incorrect

Depending on your location and the keyboard language you used when you set up the Meet hardware kit, the included remote control’s language might not match that of the device. To resolve this after setup, use this one-time workaround:

Connect a USB keyboard to your device.
Press a key to start the meeting dialogue.
Press Ctrl+Shift+Space to change the keyboard language to U.S.
A pop-up opens so that you can verify the language.
Test the remote.
The keys should now be correct.

Note: This setting remains.

How do I re-pair the remote control with my Chromebox?

Plug the USB Ethernet adapter in to any USB port on the Chromebox.
Hold the remote control close to the USB Ethernet adapter (ideally within 6–8 inches).
Press and hold the Menu and Mute buttons simultaneously on the remote control for 4–5 seconds.

Enrollment issues

During enrollment, I can't get past the language screen

On that screen, check to see if a blue halo appears around the Language field. If not, connect a USB keyboard to your Chromebox and press Ctrl+Alt+H. This puts the device in Chromebox for meetings mode and should let you proceed with enrollment.

My domain uses SSO. Does Google Meet hardware support this?

Google Meet hardware supports single sign-on (SSO) during enrollment when SSO for Chrome devices is enabled. For instructions and details, see Configure SAML single sign-on for Chrome devices.

What Google Workspace editions are supported?

Google Workspace Edition	Support Summary	Notes
Business	All features and options	See Use Google Meet hardware.
Education	All features and options	See Use Google Meet hardware.
Standard Edition	Not supported	Upgrade to Google Workspace to use Google Meet hardware, or provide a new domain to use devices without Google Workspace.
Partner Edition	Not supported	Upgrade to Google Workspace to use Google Meet hardware, or provide a new domain to use devices without Google Workspace.
No Google Workspace	Supports unscheduled room-to-room calls Invite Gmail or other Google accounts from the device to join a meeting 12 month trial of Google Workspace with 10 accounts per domain available	See the special considerations for more information.

Was this helpful?

How can we improve it?