Troubleshoot setup
Here's how to fix problems you might have when setting up Google meeting room hardware.
Installation
How do I re-pair the remote control with my Chromebox for meetings?- Plug the USB Ethernet adapter into any USB port on the Chromebox.
- Hold the remote control close to the USB Ethernet adapter (ideally within 6 to 8 inches).
- Press and hold the Menu and Mute buttons simultaneously on the remote control for 4 to 5 seconds.
Enrollment issues
During enrollment, I can't get past the language screenOn that screen, check to see if a blue halo appears around the Language field. If not, connect a USB keyboard to your Chromebox for meetings and press Ctrl+Alt+H. This puts the device in Chromebox for meetings mode and should let you proceed with enrollment.
My domain uses SSO. Does Google meeting room hardware support this?
Google meeting room hardware supports single sign-on (SSO) during enrollment when SSO for Chrome devices is enabled. For instructions and details, see Configure SAML single sign-on for Chrome devices.
What G Suite editions are supported?
G Suite Edition | Support Summary | Notes |
---|---|---|
Business | All features and options | See Use Google meeting room hardware. |
Education | All features and options | See Use Google meeting room hardware. |
Government |
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For effective unscheduled (ad hoc) meetings, buy and install at least 2 devices.
|
Standard Edition | Not supported | Upgrade to G Suite to use Google meeting room hardware or provide a new domain to use devices without G Suite.
|
Partner Edition | Not supported | Upgrade to G Suite to use Google meeting room hardware or provide a new domain to use devices without G Suite. |
No G Suite |
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See the special considerations for more information. |
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