Troubleshoot Meet hardware

Here’s how to troubleshoot problems and questions about Google Meet hardware.

Setup & enrollment

During enrollment, I get an error that my device is marked for management by a domain. 
If you see "This device has been marked for enterprise management by example.com," it means that an administrator has set the device to re-enroll automatically in that domain. 
To fix this, choose an option:
  • If the domain listed is for your organization, enter your account details on the error screen to re-enroll the device.
  • If the device or your account does not belong to the domain shown, ask your administrator to deprovision it. You can then re-enroll the device manually. For details, go to Re-enroll a device.
I can't get past the language screen.
On the language screen, check to see if a blue halo appears around the Language field. If not, connect a USB keyboard to your Chromebox and press Ctrl+Alt+H. This action puts the device in Chromebox for meetings mode and should let you proceed with enrollment.
Does Google Meet hardware support SSO?
Google Meet hardware supports single sign-on (SSO) during enrollment when SSO for Chrome devices is enabled. For instructions and details, see Configure SAML single sign-on for Chrome devices
Do I need a Google Workspace account to use Google Meet hardware?
If you don’t have a Google Workspace account, you can set up unscheduled room-to-room calls and invite users with Gmail or other Google Accounts from the device to join a meeting. You need to own your own domain name, as in www.your-company.com. When you purchase your device, we'll ask you to verify your domain. For more information, see How video meetings work

Remote control

Keyboard language on remote control is incorrect.
Depending on your location and the keyboard language that you used when you set up the Meet hardware kit, the included remote control’s language might not match that of the device. To resolve this after setup, use this one-time workaround:
  1. Connect a USB keyboard to your device.
  2. Press a key to start the meeting dialogue.
  3. Press Ctrl+Shift+Space to change the keyboard language to U.S.
    A pop-up opens so that you can verify the language.
  4. Test the remote.
    The keys should now be correct.
How do I re-pair the remote control with my Chromebox?
  1. Plug the USB Ethernet adapter in to any USB port on the Chromebox.
  2. Hold the remote control close to the USB Ethernet adapter (ideally within 6–8 inches).
  3. Press and hold the Menu and Mute buttons simultaneously on the remote control for 4–5 seconds.

Ordering & shipping

What if I have questions about my order?

Contact your Google Sales representative or reseller with whom you placed the order for any order questions. Google cannot answer questions about your order.

How can I check the status of or change an order that's in process?

File a support casein the Google Cloud Support Center to check the status of or make changes to your order.

Billing

What if my invoice needs to be adjusted?

Review your invoice as soon as you receive it. If you believe it needs a correction or adjustment, be sure to contact us before the due date specified on your invoice. Contact your Google Sales representative or send an email as soon as possible to cfm-billing@google.com.

What if I have billing questions?
Send all billing questions to cfm-billing@google.com.
My service was suspended. What do I do?

If your account has been suspended for nonpayment of an invoice, submit payment as soon as possible.

To restore service after a suspension, submit a valid proof of payment covering all outstanding, undisputed invoices to the collections email address shown on your invoice. Either of the following proofs of payment is valid:

  • A bank confirmation of wire transfer with date, value, and reference number
  • A check number and FedEx number

Note: A screenshot of your ERP/internal accounting system is not a valid proof of payment.

Licensing

I don't see the licenses for the devices I bought.

File a support case  in the Google Cloud Support Center for help with this issue.

Hardware support

Is there Chromebox support?

For details, go to Contact us

How do I identify my device from the list in the Admin console?
If you aren’t sure what Google Meet hardware option to click, you can identify the correct device by its serial number. You can find your device’s serial number on the card that was included in the box and on the bottom of the device itself.
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