Apr 14, 2023

Google Meet Crashes when using an external webcam

I have two users in my company that are running macOS 12.6.0 on intel-based macbooks, with Chrome fully updated. When they try to join a Google Meets with the camera connected, it gives the "Aww snap" error code 5 message. If they unplug their camera, it works.

One user is using an Anker brand webcam, the other is Nexigo.

We've tried clearing cache, reinstalling Chrome, incognito mode, one user even upgraded to MacOS 12.6.2. No other program seems to have this issue, only Google Meets in Chrome.

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Report_an_issue,Web,I use Google Meet with a work account

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User 14912854048760606412

May 4, 2023

Version 113.0.5672.63 (Official Build) (x86_64)

The latest version fixed the problem. I am able to get google meeting working without this crash now.

Diamond Product Expert Mark Loundy recommended this

Helpful?

All Replies (14)

Google user

Apr 17, 2023

I am seeing the same issue on my end as well. My issue is occurring on MacOS Ventura 13.1, Chrome Version 112.0.5615.121 (Official Build) (x86_64), NexiGo webcam. Google Meet will immediately crash in the Chrome tab if NexiGo cam is selected as the camera option. No issues if using the builtin Macbook camera.

I have no issues using NexiGo with Google Meet in Firefox. Also, Zoom is working fine with NexiGo as well.

Aaron Schurman

Apr 18, 2023

I have the exact same issue. Hope for resolution as this is my only solution for webcam.

PeggyK

Diamond Product Expert

“To know what you know and know what you do not know — this then is wisdom."

Apr 18, 2023

HI all,

Thank you for the reports.

It would help if you could share:

* What model Mac and version of macOS

* What external webcam

* What version of Chrome, and whether it makes a difference if you temporarily disable all Chrome extensions

* Whether this happens if you use a different web browser, like Safari

Matt McCallon

Apr 18, 2023

- MacBook Pro 16" Core i9, late 2019, Graphics AMD Radeon Pro 5500M
- macOS Ventura 13.3.1

- Anker Powerconf C300

- Extension disabled still crashees
- Crashes in any Chromium browser (Chrome, Brave, Edge, etc). Works fine in Safari. Works fine in Chrome if it is the internal webcam

Google user

Apr 18, 2023

MacBook Pro 16-in 2019, Intel Core i9, AMD Radeon Pro 5500M and Intel UHD Graphics 630
MacOS Monterey v12.6
Anker C300
Chrome vs 112.0.5615.121 (Official Build) (x86_64) - for me this only started happening after updating to this version of Chrome today
Happens with all extensions turned off and in incognito mode
Works fine in Safari

As soon as the camera light comes on to tell me it's in use, I get this screen:

Aaron Schurman

Apr 18, 2023

This issue began for me about 2 weeks ago. I've tried everything I can think of. At first I didn't realize it was the camera that was causing the issue but finally unplugging allowed me to join Google-Meetings. Very frustrating when the "aww snap" error message was all I had.

MacOS Monterey
Version 12.5.1
Macbook Pro (15inch 2017)
Camera: NexiGO - plugged into monitor USB
Monitor: LG 32UN880

Chrome: Version 112.0.5615.121 (Official Build) (x86_64)

Safari works for camera but i can't toggle speakers to Airpods - anyone know why? Please respond.

hellojasonstone

Apr 19, 2023

Same thing happening with me! I can’t get audio on Safari.

PeggyK

Diamond Product Expert

“To know what you know and know what you do not know — this then is wisdom."

Apr 19, 2023

Thank you for the additional reports!

I have reported this issue to Meet, but it can help if you all report it directly to Meet as well, using the 3 dot menu > Report a problem option.

Samuel039283

Apr 20, 2023

I had to use another browser to even file the report! How frustrating.

Joe Cahill 9659

Apr 27, 2023

Same things happening to me with Anker PowerConf C300 for the last 2-3 weeks

Jimmy Jupiter

Apr 20, 2023

:+1: from me, same behaviour over here:

AnkerWork B600

Version 112.0.5615.137 (Offizieller Build) (x86_64)

Ventura 13.2.1

P.S. just want to add that my old Logitech USB is working fine.

Last edited Apr 20, 2023

Mike Salmon

Apr 20, 2023

Same for me, crashing with "AnkerWork B600" on Chrome Version 112.0.5615.137 (Official Build) (x86_64)

Was working yesterday before updating Chrome.

User 17916190000078906030

Apr 26, 2023

Exactly the issue I have with Anker Powerconf 300

MacOS Ventura 13.3.1
Macbook Pro (13in 2020)

Chrome: Version 112.0.5615.137 (Official Build) (x86_64) - up to date at time of writing

Please Please Please fix. It's very bloody annoying - especially as Chrome doesn't play well with continuity camera either!

Travis Hassloch

Apr 27, 2023

same issue

Travis Hassloch

Apr 27, 2023

cant even use mac built-in camera if the other one is attached

Google user

Apr 26, 2023

Same issue, has been happening for the past 2-3 weeks. Using MacOS 13.2.1, only happens in Chrome and Google Meet. Zero issues on teams or zoom

Google user

Apr 26, 2023

I also have taken the exact same steps as original poster

Google user

Apr 27, 2023

I'm having the same issue with an A7Iv as a webcam for different browser-based applications (Google Meet, Riverside.fm) I used to be able to just plug in the camera with USB to USB-C and utilize it as a webcam, but now it crashes everytime I try to load Google Meet or Riverside.fm. I was able to use the A7iv in Google Meet on Safari no issues - so we know it has to be a Chrome problem.

Sean Oh

Apr 30, 2023

Yeah happening for weeks and no fix for it so far. Only chrome has the issue with my Anker B600 Video Bar. It was annoying enough that when my Macbook comes back from sleep it randomly doesn't recognize my camera until I restart Chrome fully, while it recognizes the camera as audio inout/output as it should.

User 14912854048760606412

May 4, 2023

Version 113.0.5672.63 (Official Build) (x86_64)

The latest version fixed the problem. I am able to get google meeting working without this crash now.

Google user

May 2, 2023

Hey all, since Google has been utterly worthless at helping anyone or even acknowledging this issue, here is a temporary fix:

First, completely uninstall Chrome.

Then, download this build of Chromium from March 27th, 2023, which is the last "stable" version before the problematic update:

https://chromium.cypress.io/mac/stable/111.0.5563.146

The first time you run it, because it is "unknown developer," hold "option" and right click or control click the app, and choose "open." It should open normally from then.

Unlike Chrome, Chromium will not self-update, so this version can be used until Chrome gets its act together.

Instructions are probably similar for Windows but you'll have to figure out which build to download from Cypress.

User 14912854048760606412