Troubleshoot camera and presentation issues in a meeting

Here’s how to troubleshoot if you have camera or presentation issues during a meeting.

 Access to my microphone or camera was denied

​Meet needs permission to use your camera and microphone in Chrome. You will be asked to allow access the first time you join a Meet video call.

You can change the setting to allow Meet to use your camera and microphone, click on the camera icon  in the address bar and select the Always allow option.

People can't see me in the meeting

Make sure that your camera is turned on and your computer and browser are able to access the camera so you are visible.

Enable camera access on macOS Mojave and later

On computers using macOS Mojave version 10.14 or later, you must allow camera access for your Chrome or Firefox® web browser. Otherwise, Meet won’t include video from your device.

  1. Go to System Preferences and then Security & Privacy.
  2. Select Privacy and then Camera.
  3. Check the box for the application used for Meet (Google Chrome or Firefox).

Allow Google Chrome to access your camera

On computers using Chrome, you must allow the browser to access your camera.

  1. Enter chrome://settings/content/camera in the Chrome address bar.  
  2. Disable the setting "Ask before accessing."
  3. Under "Allow," delete https://meet.google.com:443 if present.  
  4. Refresh the Google Meet page and grant camera access when prompted.

Troubleshoot more

  1. Check that your computer’s camera is connected, turned on, and pointing towards you unobstructed.
  2. Check if your camera functions in other apps, like FaceTime in MacOS or the Camera app in Windows 10.
  3. Close any other application that might be using the camera, then reload Google Meet.
  4. Restart your computer or your Google Chrome browser.

Fix issues when you present

​If you’re not able to present in a Google Meet video meeting, you should give your browser access to record your screen.

On an Apple® Mac® computer using macOS® Catalina® version 10.15 or later, let Firefox® or the Chrome Browser access your computer’s screen recording:

  1. Go to System preferences and then click Security & Privacy.
  2. Click Privacy.
  3. On the left, click Screen recording.

    For Mac users: On the bottom left, click the lock to make changes. In the window, enter in your password and then click unlock.

  4. On the right, check the Google Chrome or Firefox box.

Why is the meeting window displayed when I present?

  • Select a new tab when you present or a new tab.
  • If you present the meeting window, an infinite mirror can occur.
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