Aug 3, 2023

Address not on google maps

I have attempted to add my street and address to Google Maps multiple times, but they never seem to go through. Every single time someone other than my local postman comes to deliver anything, they always deliver it to the house on the street opposite. This happens because they have the same house number as mine, and the street name is very similar to mine. I was hoping I could get in touch with someone at Google to help me with this problem.

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Map Information (roads, oceans, residential addresses),Desktop - Other

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सीके _

Diamond Product Expert

Aug 4, 2023

Hi, firedflyer

Welcome to Google Maps Community Support Forum & thanks for your post.

However, can you provide the following details?

A) Addition of the road

GPS coordinates of the start & end points of the road needing addition or name change.
Screenshot of the email received after submitting the edit.
A screenshot of the edit status in the "Your contributions" tab, (The edit status can differ from the one visible in the email.)

Next, can you provide these additional details if there is no street-view imagery for the road or if that is quite old?

A photo of the road name signage,
Also, could you include a screenshot of the GPS data in the photo of the signage? That helps to ascertain the location correctly & eliminates errors.

B) Addition of the address.

GPS coordinates of the location.
A screenshot of the email received after submitting the request.
A screenshot of the edit status in the "Your contributions" tab, (The edit status can differ from the one visible in the email.)
A screenshot of the address in the "parcel map" of the local administration or the postal database
A photo of the facade of the dwelling with the house number if there is no street view imagery.

However, could you capture a maximum zoomed-out photo of the facade without losing the clarity? That helps to ascertain the location correctly.

Alternatively, you may upload a screenshot of the GPS data in the photo, which remains the surest way to know the location correctly.

That will help to suggest the subsequent action.

It may be problematic to upload all the details in your reply.

Nevertheless, you can create a folder on Google Drive or an album in Google Photos & upload the details in that.

However, uploading each document as a separate file on the drive helps to access that conveniently.

Next, create a link with the option "Anyone with the link" & share that.

सीके _

Diamond Product Expert

Aug 18, 2023

Hi, firedflyer

Thanks for your reply.

The team can add an address in the format

"Name of the housing complex" + "House number" + "Road Name".

Thus the address can be

Gladstone Terrace 1, Thomson Street, Mountain Ash, C45 3BS.

Can you request Royal Mail to modify the address?

Then, the Google Maps team can replicate that.

firedflyer

Original Poster

Aug 18, 2023

I will send an email to them ASAP and then I will update this thread and notify you and the team on their response when they reply in a few days.

firedflyer

Original Poster

Aug 21, 2023

It has been over 72 hours since I emailed Royal Mail, and the addresses I inquired about remain the same: 'Gladstone Terrace, Mountain Ash.' The other residents on the street also confirm that the address is 'Gladstone Terrace, Mountain Ash,' and not anything else. After conducting some investigation on my own, I was told that a long time ago, before deliveries used digital systems to locate addresses, postmen could find my address easily. I am unsure how or why, but I believe that when digitally mapping out my area, there might have been an error, as it's very unusual for a street to be laid out in the fashion that my street has been. If you think it's necessary, I could wait longer to see if Royal Mail will make any changes regarding this matter.

सीके _

Diamond Product Expert

Aug 21, 2023

Hi, firedflyer

Thanks for your reply.

Regrettably, the Google Maps search algorithm errs when the street name is incorrect.

There is no way to add the address without including Thomas Street as part of the address.